Abdullah Alotaibi
Riyadh,Saudi Arabia
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Agent
Takaful Alrajhi Insurance
Riyadh
10.2021 - 10.2022
- Acted as first point of contact for customer issues and queries.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Exceeded targets with strong rapport building and product knowledge.
- Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
- Offered detailed advice on product and service benefits.
Customer Service Agent
Mawrid Electronics Co.
Riyadh, Riyadh Region
09.2020 - 09.2021
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Exceeded targets with strong rapport building and product knowledge.
- Offered detailed advice on product and service benefits.
Academic Advisor
Dome International School
Riyadh
10.2019 - 09.2020
- Manage learner's career future plans.
- Advised students individually and in groups on academic programs for individual interests.
- Assisted students in selecting courses to align with interests and abilities.
- Monitoring youth's behavior.
Assistant
Globe Marine Co.
Riyadh, Riyadh Region
01.2013 - 08.2014
- Completed assigned work within deadlines and to company standards.
- Took on additional tasks on manager's request.
- Typed and edited documents and presentations for manager.
- Scheduled meetings, events and conferences for department.
Education
Third Secondary Grade Certificate - Administrative Science Section
Bachelor of Arts - Criminal Justice
08.2014 - 08.2018
Certified completion of Intensive English Language Program - ESL
08.2011 - 09.2011
Skills
- Team player
- Customer experience
- Leadership and management
- Oral and written Communication
- Integrative negotiation
- Customer experience
- Self -motivation
- Computer skills: Macintosh and Windows systems Microsoft Words
- HTML E-views Software
- Excel proficiency
- Printing in Arabic and English
- Knowledge of Social media
- Dispute resolution
Timeline
Customer Service Agent - Takaful Alrajhi Insurance
10.2021 - 10.2022
Customer Service Agent - Mawrid Electronics Co.
09.2020 - 09.2021
Academic Advisor - Dome International School
10.2019 - 09.2020
University of Bridgeport - Bachelor of Arts, Criminal Justice
08.2014 - 08.2018
Assistant - Globe Marine Co.
01.2013 - 08.2014
(ELS), San Diego, CA, USA - 2012 - Certified completion of Intensive English Language Program, ESL
08.2011 - 09.2011
Administrative Science Section, The model Institut - Third Secondary Grade Certificate, Administrative Science Section
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