Abdullah Alotaibi
Service Desk Specialist / Developer
Saudi Aribia
Summary
To be able to work for an encouraging and stable company that will assist me in developing, improving and obtaining the necessary skills in order to become better problem solving.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Service Desk Specialist
First Abu Dhabi Bank
3 2023 - Current
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
- Consistently met or exceeded SLA targets through diligent issue tracking and follow-up activities.
- Delivered exceptional customer service through empathetic listening skills, clear communication, and prompt issue resolution strategies.
- Enhanced team productivity by effectively delegating tasks and managing workload distribution.
IT Administrator /Web Developer
Muheel Services LLC
08.2021 - 03.2023
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and PHP coding.
- Oversaw back-end development using PHP to maintain website integrity.
- Wrote highly maintainable, solid code for software system.
- Configured servers and managed provisioning.
- Developed web platform back ends using PHP and MySQL.
Customer Service Specialist
Jarirbookstore
05.2016 - 05.2021
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Education
Bachelor of Science - Education And Computer Science
King Saud University
Riyadh - Saudi Arabia 09.2012 - 01.2021
Skills
Good communication skills
Team Worker
Leadership
Staff education and training
Problem Solver
Personal information
Age: 29.
Social Status : Single.
Professional
- Ability to communicate effectively with senior management.
- Ability to supervise the work of others.
- Can maintain high efferent work flow while under pressure.
- Strong understanding about Web-application development.
- Strong understanding of full-stack development technics.
Timeline
IT Administrator /Web Developer
Muheel Services LLC
08.2021 - 03.2023
Customer Service Specialist
Jarirbookstore
05.2016 - 05.2021
Bachelor of Science - Education And Computer Science
King Saud University
09.2012 - 01.2021
Service Desk Specialist
First Abu Dhabi Bank
3 2023 - Current
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