Abdullah Alqumayzi
Riyadh
Summary
Self-disciplined IT professional with 3+ years of experience in technical support, customer service, and IT systems troubleshooting. Skilled in diagnosing and resolving complex technical issues, optimizing IT infrastructure, and enhancing system reliability. Proven track record of improving operational efficiency and delivering excellent user support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mobile Support Specialist
Mobily
Riyadh
10.2023 - Current
- Maintained CRM systems to ensure seamless customer care and continuity
- Identified trends in complaints to recommend process improvements
- Diagnosed and resolved customer issues, enhancing satisfaction levels
End User Support Specialist
DXC Technology
Riyadh
10.2022 - 10.2023
- Improved system efficiency by configuring and maintaining workstations for employees
- Managed Active Directory, user accounts, and permissions to ensure system security
- Troubleshot Microsoft-based systems, Citrix, and VDI environments, reducing downtime by 20%
- Coordinated IT procurement for large-scale projects, optimizing resource allocation
- Enhanced communication systems by managing Cisco phone extensions and Exchange Mail Server configurations
Technical Support
Tasheel Information Technology
Riyadh
10.2021 - 10.2022
- Provided technical support for Public Prosecution systems, resolving critical issues promptly
- Acted as a database administrator, developing SQL queries and maintaining data integrity
- Conducted software testing and collaborated with developers to address software bugs
- Trained users on new systems, ensuring smooth adoption and minimal disruptions
Customer Service Representative
AlasilaCX
Riyadh
08.2021 - 09.2021
- Delivered excellent customer service by resolving inquiries efficiently
- Addressed customer complaints and ensured positive outcomes, boosting satisfaction
- Maintained accurate knowledge of services to provide expert advice to customers
Education
Bachelor Degree - Computer Science
Shaqra University
Quwaiiyah, Riyadh05-2020
Skills
- IT Systems Administration
- Active Directory and User Management
- VMware and Citrix desktops
- SQL and Database Management
- Hardware Repair and Maintenance
- Application Support and Troubleshooting
- Network Configuration and Security
- Excellent communication and problem-solving skills
Certification
- ITIL Foundation Certification (IT Information Library)
- Computer Science Specialist Certification (Saudi Council of Engineers)
Training
- Excel Essential Training (Microsoft 365)
- Procreate Essentials: The Ultimate Guide Microsoft SQL Server
- Introduction to Cybersecurity
- Soft Skills Development
Languages
- Arabic, Native
- English, Advanced
Timeline
Mobile Support Specialist
Mobily
10.2023 - Current
End User Support Specialist
DXC Technology
10.2022 - 10.2023
Technical Support
Tasheel Information Technology
10.2021 - 10.2022
Customer Service Representative
AlasilaCX
08.2021 - 09.2021
Bachelor Degree - Computer Science
Shaqra University
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