
Results-driven professional with experience in retail management, sales, and banking operations. Proven ability to lead teams, achieve sales targets, improve customer satisfaction, and support administrative and financial processes. Strong background in customer service, direct sales, staff supervision, and operational support, with a Bachelor’s degree in Business Administration. Adaptable, detail-oriented, and committed to continuous improvement.
* Led and supervised a retail sales team to achieve monthly and annual sales targets
* Analyzed sales performance and identified top-performing products and growth opportunities
* Conducted staff scheduling, performance reviews, and on-the-job coaching
* Improved customer experience through effective floor supervision and service standards
* Coordinated between management and sales staff to ensure smooth daily operations
* Planned and implemented visual merchandising strategies to increase customer engagement
* Provided customer support for banking products and services
*Assisted with administrative and clerical tasks, including documentation and record management
* Created classification systems to organize and maintain archives
*Participated in internal audits, on-site evaluations, and customer surveys
Identified customer needs and recommended suitable banking products and services
* Supported revenue growth through product recommendations and service renewals
* Assisted customers with product selection and purchasing decisions
* Handled customer inquiries, concerns, and complaints professionally
* Applied sales techniques to expand customer base and increase store revenue
* Managed product displays and ensured organized merchandise presentation
* Supported daily store operations and customer service activities
Intermediate English Language Certificate (230 hours – ROBTOEL)
Microsoft Office Skills Training (50 hours)
Insurance Representative Certification – DROOB
E-Marketing Course – HP
Retail & Electronics Sales Training (Samsung, Apple, LG and other global brands)