Abdullah Alrashed
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
6
6
years of professional experience
Work History
Senior Operation
Saudi national bank
Riyadh, Saudi Arabia
11.2022 - Current
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
- Resolved discrepancies between payroll records and employee inquiries.
- Processed customer payments accurately and efficiently.
Operations Analyst
Samba financial group
Riyadh, Saudi Arabia
04.2021 - 10.2022
- Reviewed risk management database reports for compliance and fraud prevention.
- Reported findings on risk exposures to senior executives and board of directors.
- Reviewed contractual documents to determine correct insurance coverage.
Fraud Analyst
Samba financial group
Riyadh , Saudi Arabia
11.2019 - 03.2021
- Assessed customer and client data to detect potential fraud risks.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
Supervisor
Sama rental car
Riyadh , Saudi Arabia
02.2019 - 10.2019
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
Customer Service Sales Representative
Rowad road renal car
Riyadh, Saudi Arabia
07.2018 - 02.2019
- Reviewed and analyzed contract documents to ensure compliance with applicable laws and regulations.
- Assisted customers with complex problems or complaints by providing detailed information about products or services offered.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Managed department schedule by maintaining calendars, arranging meetings and organizing conferences.
Education
BBA - Finance
Imam Muhammad Ibn Saud Islamic University
Riyadh Saudi Aribia 05-2019
Skills
- Operations Management
- Operational Reporting
- Multitasking
- Effective Communication
- Teamwork and Collaboration
- Time Management Abilities
Timeline
Senior Operation
Saudi national bank
11.2022 - Current
Operations Analyst
Samba financial group
04.2021 - 10.2022
Fraud Analyst
Samba financial group
11.2019 - 03.2021
Supervisor
Sama rental car
02.2019 - 10.2019
Customer Service Sales Representative
Rowad road renal car
07.2018 - 02.2019
BBA - Finance
Imam Muhammad Ibn Saud Islamic University
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