Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Abdullah Alreemi

Riyadh,Saudi Arabia

Summary

Product Operations Expert with over 13 years of experience driving operational excellence and digital transformation in government, semi-government, and private sectors. Experienced in meeting HPMT COPC standards, optimizing service delivery, and deploying AI solutions like callbot and chatbot to boost efficiency and customer satisfaction.Proficient in Jira, cross-functional coordination, and managing large-scale projects.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Product Operations Expert

Tamkeen
Riyadh, Saudi Arabia
07.2023 - 07.2025
  • Managed cross-functional coordination between product, business, and technical teams to streamline product lifecycle processes.
  • Implemented operational frameworks to monitor product performance and ensure alignment with KPIs.
  • Supported go-to-market strategies by aligning operational readiness with product launches.
  • Provided data-driven insights and reporting to support strategic decision-making.
  • Designed workflows to optimize the end-user experience across multiple platforms.
  • Identified potential problems in the production process and recommended solutions.
  • Prepared and organized SLA documentation to ensure clear service expectations, compliance, and alignment between stakeholders.

Team Leader - Product Business Operations

THIQAH
Riyadh, Saudi Arabia
08.2022 - 07.2023
  • Managed vendor relationships, budgeting, and invoice tracking.
  • Led implementation of chatbot solutions and closed internal audit findings.
  • Oversaw customer satisfaction across contact center channels.
  • Maintained KPIs and client service standards for government partners.
  • Played a key role in launching and managing digital service projects.
  • Led team meetings to align project goals and enhance collaboration.
  • Coordinated workflow processes to ensure efficient task completion among team members.

Associate Director of Operations

CCC
Riyadh, Saudi Arabia
04.2021 - 08.2022
  • Managed contact center operations for six government and semi-government projects.
  • Oversaw a team of over 250 employees, ensuring high service quality and operational efficiency.
  • Aligned daily operations with organizational strategies and goals.
  • Developed policies to enhance operational efficiency and compliance standards.
  • Managed cross-functional teams to streamline workflow processes and communication.
  • Coordinated project timelines and resources to ensure the timely delivery of initiatives.
  • Implemented contact center best practices based on COPC guidelines to ensure consistent performance.

Ops Shift Manager

CCC
Riyadh, Saudi Arabia
07.2020 - 04.2021
  • Managed real-time operations and shift activities.
  • Ensured service level agreements (SLAs) were consistently met.
  • Supervised daily operations and maintained workflow efficiency in a fast-paced environment.
  • Resolved customer complaints quickly to maintain high service standards and satisfaction.
  • Implemented operational improvements to enhance team performance and productivity.

Head of Customer Retention

Riyadh Bank
Riyadh, Saudi Arabia
07.2019 - 06.2020
  • Created and led the customer retention department.
  • Improved customer loyalty and developed cost control strategies.
  • Developed customer engagement strategies to enhance retention rates.
  • Analyzed customer feedback to identify improvement areas.


Assistant Manager - Customer Retention

Riyadh Bank
02.2018 - 07.2019
  • Managed daily operations of banking services and support teams.
  • Trained staff on compliance and regulatory requirements.
  • Coordinated team meetings to align goals and discuss performance metrics.

Assistant Manager - Call Center Supervisor

Riyadh Bank
07.2016 - 02.2019
  • Supervised daily operations of the call center team.
  • Resolved escalated customer issues to maintain satisfaction.
  • Analyzed feedback to improve service delivery and engagement.

Call Center Officer

Riyad Bank
06.2014 - 07.2016

Customer Service Representative

Excellent Solutions
11.2012 - 06.2014

Salesman

Almusbah
03.2012 - 11.2012

Education

Bachelor of Business Administration - General Management

Imam Muhammad Ibn Saud Islamic University
01.2016 - 01.2020

Skills

  • Product lifecycle coordination
  • Operational frameworks & KPIs alignment
  • SLA creation and compliance
  • Cross-functional team leadership
  • Process optimization and automation
  • Vendor management

Accomplishments

  • Best Operations Manager of the Year 2023.
  • Launched 940 MOMRA Call Center and Balady 2022.
  • Reduced 940 call center volume by 70% through automation.

Languages

Arabic
Native
English
Intermediate

Certification

  • COPC High Performance Management Training, 2021
  • Agile Project Management Certification, 2022
  • - DevOps Foundation Certification, 2023
  • - Certified Credit Consultant (SAMA), 2019
  • ITIL 4 Foundition 2025

Timeline

Product Operations Expert

Tamkeen
07.2023 - 07.2025

Team Leader - Product Business Operations

THIQAH
08.2022 - 07.2023

Associate Director of Operations

CCC
04.2021 - 08.2022

Ops Shift Manager

CCC
07.2020 - 04.2021

Head of Customer Retention

Riyadh Bank
07.2019 - 06.2020

Assistant Manager - Customer Retention

Riyadh Bank
02.2018 - 07.2019

Assistant Manager - Call Center Supervisor

Riyadh Bank
07.2016 - 02.2019

Bachelor of Business Administration - General Management

Imam Muhammad Ibn Saud Islamic University
01.2016 - 01.2020

Call Center Officer

Riyad Bank
06.2014 - 07.2016

Customer Service Representative

Excellent Solutions
11.2012 - 06.2014

Salesman

Almusbah
03.2012 - 11.2012

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Abdullah Alreemi