Abdullah Alsaigh
Riyadh,01
Summary
After living in Canada for 18 years, and working in the tourism and hotel industry almost 10 years, I Developed key skills in fast-paced business setting, seeking to transition into new field. Expertise in customer service and relationship management, with strong problem-solving abilities. Dedicated to leveraging these transferrable skills to drive success in new role.
Overview
17
17
years of professional experience
Work History
Business Developer
Choice Hotels Group
02.2023 - 12.2024
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and implementing strategic sales approaches.
- Streamlined internal processes to increase efficiency and productivity within the business development team.
- Negotiated, prepared, and signed contracts with clients.
- Evaluated competitor offerings to identify gaps in the market and capitalize on opportunities for growth.
- Implemented innovative sales tactics to penetrate new markets, expanding the company''s geographical reach.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Customer Service Manager
Choice Hotels
05.2021 - 01.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Created and reviewed invoices to confirm accuracy.
Property Management Specialist
Vancouver Luxury
06.2015 - 12.2024
- Increased tenant satisfaction by promptly addressing maintenance issues and implementing property improvements.
- Conducted comprehensive applicant screenings to minimize risks associated with problematic tenants or lease violations.
- Ensured prompt response times for emergency situations by establishing a reliable network of contractors on call 247.
- Collaborated with leasing agents to attract high-quality tenants and secure long-term leases at competitive rates.
- Enhanced property value by overseeing renovations, upgrades, and aesthetic improvements to units and common areas.
- Optimized property occupancy rates by conducting thorough market research and adjusting advertising strategies accordingly.
- Coordinated routine inspections to maintain safety standards, address potential hazards, and identify areas for improvement.
- Streamlined rent collection process for timely payments and reduced late fees.
- Coordinated with legal counsel as necessary to enforce lease terms or initiate eviction proceedings when warranted.
Founder and Manager
Ya-Hala Tours
04.2014 - 02.2020
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
President Of Saudi Student Club
University of Fraser Valley
09.2010 - 01.2013
Saudi Student Advisor
University of The Fraser Valley
03.2010 - 04.2012
Saudi Student Advisor and Translator
Global Village Academy
03.2009 - 01.2010
- Collaborated with campus departments to identify opportunities for additional support or accommodations for students facing unique challenges.
- Assisted students in overcoming challenges with effective problem-solving strategies, leading to higher levels of achievement.
- Advocated for students to access available resources.
- Advised students on educational, career and social opportunities.
President Muslim Student Association
Thompson Rivers University
09.2007 - 01.2009
Founder and President of Saudi Student Club
Thompson Rivers University
10.2007 - 12.2008
Education
Private pilot License -
Pacific Flying Club
Delta, BC05.2018
Diploma's of Kinesiology -
University of The Fraser Valley
Abbotsford, BC05.2013
Personal Trainer Certification -
Hilltop Academy
New Westminster, BC09.2010
Advanced ESL diploma -
University of The Fraser Valley
Abbotsford, BC12.2009
ESL Certification -
Thompson Rivers University
Kamloops, BC12.2008
High School Diploma - Sciences Major
Alrowad School
Riyadh, Saudi Arabia01.2006
Skills
- Good communication skills
- Strong personality
- Hard working
- Committed
- Teamwork and collaboration
- Working independently
- Familiar with Operating Systems:
- Windows
- Mac
- Proficient in MS Office
- Public speaking
- Deal negotiations
- Strategic planning
- Client management
- Key decision making
- Customer service and support
- Customer relationships
- Problem-solving
- Attention to detail
- Reliability
- Team leadership
Experience
Cofounder and Manager, YaHala Tours, 04/2014 - 02/2020, Property Management, 09/2014 - Present, Business Developer, Choice Hotels Group (Econolodge), North Vancouver, 07/2021 - Present, Founder and President, Saudi Student Club (TRU), Kamloops, 10/2007 - 12/2008, President, Muslim Student Association (TRU), Kamloops, 09/2007 - 01/2009, Saudi Student Advisor and Translator, Global Village Vancouver, 03/2009 - 01/2010, Saudi Student Advisor, University of The Fraser Valley, Abbotsford, 03/2010 - 04/2012, President, Saudi Student Club (UFV), Abbotsford, 09/2010 - 01/2013
Hobbies and Interests
- Flying (fly through BC's mountains is incredible experience)
- Snowboarding (I have been snowboarding for 16 years. Nothing better to clear your mind then cruising the mountains)
- Camping
- Hiking
- Travelling
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Business Developer
Choice Hotels Group
02.2023 - 12.2024
Customer Service Manager
Choice Hotels
05.2021 - 01.2023
Property Management Specialist
Vancouver Luxury
06.2015 - 12.2024
Founder and Manager
Ya-Hala Tours
04.2014 - 02.2020
President Of Saudi Student Club
University of Fraser Valley
09.2010 - 01.2013
Saudi Student Advisor
University of The Fraser Valley
03.2010 - 04.2012
Saudi Student Advisor and Translator
Global Village Academy
03.2009 - 01.2010
Founder and President of Saudi Student Club
Thompson Rivers University
10.2007 - 12.2008
President Muslim Student Association
Thompson Rivers University
09.2007 - 01.2009
Diploma's of Kinesiology -
University of The Fraser Valley
Personal Trainer Certification -
Hilltop Academy
Advanced ESL diploma -
University of The Fraser Valley
ESL Certification -
Thompson Rivers University
Private pilot License -
Pacific Flying Club
High School Diploma - Sciences Major
Alrowad School
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