Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic
Abdullah Alsaleb

Abdullah Alsaleb

Riyadh,Saudi Arabia

Summary

Talented professional skilled at establishing and strengthening customer relationships. Organized individual committed to delivering comprehensive advice, and support to clients in current market. Performs thorough research and analysis to aid decision-making. Reliable with demonstrable industry experience. Assessed project targets and worked strategically to achieve them. Motivated and enthusiastic for improved team spirit and success. Driven professional with knack for problem-solving and excellent communication skills. Possess strong organisational abilities and proactive approach, making it easy to manage multiple tasks and ensure smooth operations. Committed to enhancing service quality and ensuring positive experience for all stakeholders.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Terminal Operations Duty Officer

Riyadh Airport Company
Riyadh, Saudi Arabia
08.2024 - Current
  • Ensuring smooth and efficient operations by coordinating the movement of goods and passengers, overseeing terminal staff, including scheduling, training, and performance management.
  • Addressing customer inquiries and resolving issues related to terminal operations, acting as the primary point of contact during emergencies and coordinating emergency response efforts.
  • Liaising with other departments, external agencies, and stakeholders to ensure operational efficiency, keeping detailed records of terminal activities and preparing reports for senior management.

Terminal Service Agent

Riyadh Airport Company
Riyadh, Saudi Arabia
01.2023 - 08.2024
  • Implemented tailored assistance programs and resolved passenger issues promptly, boosting customer retention and improving overall airport experience
  • Streamlined passenger transit through airport terminals by optimizing crowd flow, reducing wait time and enhancing overall efficiency
  • Conduct inspections and implemented immediate corrective actions, preparing terminal facilities for airline use and increasing operational readiness
  • Transformed passenger experience by delivering personalized assistance and resolving issues.
  • Maintained updated records of transactions, violations and determinations.

Customer Service Agent

Riyadh Airport Company T5
Riyadh, Saudi Arabia
12.2020 - 12.2022
  • Optimized customer service delivery and facilitated terminal operations collaboration with three departments; increased customer retention and minimized service disruptions
  • Streamlined direct customer services and orchestrated terminal operations with five departments; improved customer feedback and reduced operational inconsistencies
  • Enhanced customer service experience and synchronized terminal activities with four departments; achieved increase in operational efficiency and reduction in customer wait times
  • Delivered exceptional customer service and coordinated terminal operations by partnering with three key departments: boosted customer satisfaction and reduced service delays.

Trainee At Aerodrome Operation Canter (CO-OP)

Riyadh Airport Company
Riyadh, Saudi Arabia
11.2018 - 07.2019
  • Managed aircraft movement logistics, partnering with Apron controller to assign parking stands and maintain seamless communication with tower, leading to reduce in ground congestion
  • Managed aircraft movement tracking and collaborated with Apron controller, successfully streamlining parking stand assignments and increasing turnaround time efficiency
  • Supervised aircraft positioning and collaborated, ensuring timely communication with tower and decreasing on-ground delays.

Education

Master of Business Administration - Business Administration

Saudi Electronic University
Riyadh, Saudi Arabia
08.2023 - 05.2025

Bachelor of Science - Aviation Management

Prince Sultan University
Riyadh, Saudi Arabia
01.2014 - 08.2019

Skills

  • Critical Thinking
  • Handling Pressure
  • Leadership
  • Problem Solving
  • Microsoft Office
  • Time Management
  • Communication

Certification

  • A Root Cause Analysis (RCA): course teaches you how to systematically identify the underlying reasons behind problems and develop effective solutions to prevent recurrence. For professionals involved in problem-solving, process improvement, and quality assurance across various industries.
  • The Airport Operations Diploma: Program will provide participants with a broad understanding of Airport Operations in the areas of Airside Operations, Terminal and Landside Operations and Business Operations and prepare them with the knowledge to successfully address the operational and business needs of 21st century airports.
  • Six Sigma Yellow & Green (Master Class): Yellow Belt indicates that you have learned the specifics of how Six Sigma works, how it's disciplines are applied to the workplace and where best to concentrate your time as you learn the process. Green Belt focuses on advanced analysis and resolution of problems related to quality improvement projects. Green Belts lead and manage projects, while providing support to Six Sigma Black Belts.
  • Entry Certificate in Business AnalysisTM (ECBATM): helps you stand out from the crowd with a recognized designation from the leading global association for business analysis professionals.
  • Emotional Intelligence based on EQ-I Model Workshop (HNI): the ability to manage both your own emotions and understand the emotions of people around you. There are five key elements to EI: self-awareness, self-regulation, motivation, empathy, and social skills.
  • Manage Self-Management: The ability to regulate behaviours, thoughts, and emotions in a productive way. This means excelling in both personal and professional responsibilities for the benefit of yourself and the team.
  • Work Ethics: the set of values, attitudes, and behaviours that individuals demonstrate in professional lives. Encompasses the level of dedication, responsibility, and integrity a person exhibits towards the tasks.
  • Project Risks: the possibility for a project to go over budget, extend beyond scheduled end time, or require extra resources, as well as every other circumstance that could affect the outcome.

Languages

English
Fluent
Arabic
Native

Timeline

Terminal Operations Duty Officer

Riyadh Airport Company
08.2024 - Current

Master of Business Administration - Business Administration

Saudi Electronic University
08.2023 - 05.2025

Terminal Service Agent

Riyadh Airport Company
01.2023 - 08.2024

Customer Service Agent

Riyadh Airport Company T5
12.2020 - 12.2022

Trainee At Aerodrome Operation Canter (CO-OP)

Riyadh Airport Company
11.2018 - 07.2019

Bachelor of Science - Aviation Management

Prince Sultan University
01.2014 - 08.2019
Abdullah Alsaleb