Abdullah Al Shaer
Riyadh,Saudi
Summary
Dedicated professional with expertise in CRM systems, effective communication, and customer retention. Demonstrates strong computer skills, including proficiency in Windows, Excel, Word, PowerPoint, and Outlook. Known for flexibility in work and a strong teamwork spirit. Proven track record of meeting sales targets and enhancing customer satisfaction. Aims to leverage skills to contribute to organisational success and drive business growth.
Overview
17
17
years of professional experience
2003
2003
years of post-secondary education
Work history
Corporate sales executive
AL Rajhi bank
Riyadh, Riyadh Region
01.2025 - Current
- Conducted market research to gain insights into industry trends and competition.
- Developed strategic sales plans to drive company growth.
- Drove sales initiatives through collaboration with marketing teams on campaigns.
- Maintained high service delivery standards to enhance customer satisfaction.
- Drove sales initiatives forward by closely collaborating with marketing teams on campaigns.
- Utilised CRM systems effectively managing client data efficiently.
- Nurtured profitable partnerships with corporate clients to boost revenue streams.
- Secured new business opportunities with a proactive approach to client engagement.
- Maximised sales opportunities, applying social selling techniques to increase prospect and client engagement.
- Optimised win ratio by accurately qualifying existing leads, applying [Skill] and [Skill].
- Negotiated and closed sales to secure profitable deals and contracts.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
Insurance Tele Sales
Al Rajhi Bank
Riyadh
04.2024 - 12.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Field Sales Officer
Medgulf Insurance
Riyadh
11.2020 - 04.2024
- Having Education And particular Experience in the sale, customer service, business development and background in the management, and computer packages (for total period 14 years)
- Being dynamic, self-motivated, career–oriented, strong believer in development and growth, I am looking for the best environment, challenging atmosphere, and experience that fit with my qualifications.
- Tracked competitor activity closely to stay ahead in the competitive sales environment,.
- Identified potential leads through thorough market research to increase sale prospects.
Senior officer Filed Sales
Tawnya Insurance
Riyadh
02.2018 - 05.2020
- Handled sensitive information with discretion and professionalism.
- Performed thorough investigations into reported incidents, leading to accurate record-keeping.
- Conducted risk assessments to ensure public safety.
- Assisted during special events and large-scale operations ensuring smooth running of activities.
- Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
- Provided customer service to improve overall visitor experience.
- Acquired and served warrants for arrests, searches or other purposes.
Senior officer Filed Sales
Bupa Arabia
Riyadh
11.2011 - 01.2018
- Executed thorough investigations into reported incidents, ensuring precise record-keeping.
- Conducted regular patrols and security checks to maintain safety standards.
- Performed risk assessments to enhance public safety measures.
- Facilitated inter-departmental communications for improved operational coordination.
- Coordinated auctions to sell personal or business property.
Sup After sales and Customer Service
Best E- city
Riyadh
06.2009 - 08.2011
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
High school diploma -
Al Kharj High School
KharjHigher National Diploma - undefined
Insurance Foundation Certificate
RiyadhAssociate of Arts - Product knowledge–CRM–Quality control
Certificate of completion by Bupa Arabia
RiyadhAssociate of Arts - undefined
Certificate of Communication and influencing workshop
RiyadhAssociate of Science - undefined
Certificate of professional sales negotiations by achieve global
RiyadhSkills
- Computer skills (windows, Excel, Word, Power Point, and Outlook)
- Teamwork Spirit
- Effective communication
- Flexibility in work
- Meeting sales targets
- CRM systems expertise
- Customer retention focus
LINKS
linked : https://www.linkedin.com/in/abdullah-alshaer-795218a6
PERSONAL DETAILS
- Date of birth 15/03/1985
- Nationality Palestinian
- Visa status Approval
- Marital status Married
Languages
English
Intermediate
Timeline
Corporate sales executive
AL Rajhi bank
01.2025 - Current
Insurance Tele Sales
Al Rajhi Bank
04.2024 - 12.2024
Field Sales Officer
Medgulf Insurance
11.2020 - 04.2024
Senior officer Filed Sales
Tawnya Insurance
02.2018 - 05.2020
Senior officer Filed Sales
Bupa Arabia
11.2011 - 01.2018
Sup After sales and Customer Service
Best E- city
06.2009 - 08.2011
Higher National Diploma - undefined
Insurance Foundation Certificate
Associate of Arts - Product knowledge–CRM–Quality control
Certificate of completion by Bupa Arabia
Associate of Arts - undefined
Certificate of Communication and influencing workshop
Associate of Science - undefined
Certificate of professional sales negotiations by achieve global
High school diploma -
Al Kharj High School