Abdullah Alshammari
Riyadh,Riyadh Region
Summary
IT Engineer with 3+ years of experience in IT infrastructure, networking, systems support, and security operations across large-scale projects and multi-site environments. Experienced in managing network infrastructure, CCTV, wireless systems, firewalls, and end-user support, with a strong background in troubleshooting, system maintenance, and IT operations. Currently supporting IT infrastructure for the Qiddiya Project, with previous experience at NEOM and multi-property hospitality environments.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work history
IT engineer
Saudi Arabian Trading and Construction Company
Riyadh, Riyadh Region
2026.01 - Current
- Established secure wireless networks protecting company-sensitive information transmission.
- Configured and troubleshot network equipment including switches, routers, and wireless access points.
- Monitored network performance and troubleshot connectivity faults to minimise downtime.
- Managed and supported IT systems and network infrastructure at project offices.
- Designed network solutions to improve office connectivity across locations.
- Streamlined troubleshooting workflows, accelerating problem resolution across sites.
- Collaborated with IT professionals to resolve complex issues efficiently.
- Administered and supported IT systems, services, and access-related endpoints.
- Provided Level 1 and Level 2 support for employees and project teams.
- Developed patching regime, ensuring optimal performance of server, storage, network and desktop environments.
- Coordinated with vendors and internal teams to resolve technical issues.
- Prepared technical documentation, system records, and infrastructure requirements reports.
- Built, configured and installed hardware platforms within specified timeframes.
- Managed IT equipment deployment, configuration, inventory, and office setup requirements.
- Devised incident reporting system, enhancing cross-department issue resolution.
- Progressed projects through collaboration with technical leads and IT service teams.
- Updated service users on ticket progress, escalating urgent issues for swift action.
- Supported security and ELV systems, including CCTV network infrastructure.
Information technology specialist
Saudi Arabian Trading and Construction Company
Neom, Saudi Arabia
2024.04 - 2026.01
- Delivered Level 1 and Level 2 support, resolving issues for staff engineers and teams.
- Resolved issues to maintain maximum system uptime through proactive monitoring.
- Configured and monitored firewall security policies and network access controls.
- Optimised hardware configurations, enhancing performance for daily workloads.
- Executed regular backups, safeguarding data integrity during incidents.
- Performed regular backups to prevent data loss.
- Migrated data safely between servers to prevent information loss.
- Evaluated business needs and selected suitable technologies for service delivery.
- Maintained an up-to-date IT inventory for cost-effective resource allocation.
- Oversaw IT services across multiple project offices and field locations. across project offices and field locations.
- Administered hundreds of CCTV cameras, switches, and wireless access points reliably.
- Trained staff on new technologies to increase daily productivity.
- Trained new team members on troubleshooting practices for reliable issue resolution.
- Set up and managed hardware components to ensure optimal performance. and software within IT security procedures.
Information technology specialist
Millennium hotels Cluster
Tabuk, Tabuk Region
2023.06 - 2024.04
- Resolved technical issues promptly, ensuring uninterrupted workflow.
- Automated repetitive IT tasks to streamline operations and reduce manual effort.
- Performed regular backups, safeguarding against potential data loss.
- Evaluated technologies and recommended suitable options for business needs.
- Developed user-friendly interfaces with intuitive navigation features for easier access.
- Created troubleshooting manuals, facilitating quick problem-solving by staff.
- Standardised IT operational procedures across multiple hotel properties for consistent service delivery.
- Installed and supported printers, network devices, end-user hardware, operating systems, and business software.
- Monitored system and network performance to maintain stable service availability.
- Provided technical guidance to end users and collaborated with IT teams.
Education
Bachelor - Computer Engineering
Tabuk University
Tabuk, Saudi ArabiaSkills
- Network troubleshooting
- Firewall management
- Cisco networking
- VLAN configuration
- Hardware maintenance
- Operating system support
- Patching and updates
- Data recovery
- IT operations
- Technical support
- Microsoft 365 tools
- Cloud infrastructure
- IT asset management
- Vendor management
- Technical documentation
- System diagnostics
- Team collaboration
- Staff training
- Cloud infrastructure
- Staff training
Certification
• Cisco Certified Network Associate (CCNA)
• Google IT Support Professional Certificate
• Hikvision Certified Security Associate (HCSA)
• Certified Global Security Associate - CCTV (CGSA-CCTV)
• NDG Linux Essentials
Languages
Arabic
Native
English
Fluent
Timeline
IT engineer
Saudi Arabian Trading and Construction Company
2026.01 - Current
Information technology specialist
Saudi Arabian Trading and Construction Company
2024.04 - 2026.01
Information technology specialist
Millennium hotels Cluster
2023.06 - 2024.04
Bachelor - Computer Engineering
Tabuk University