ABDULLAH ALSHAMRANI

This internship provided me with valuable insight into cybersecurity and enhanced my knowledge of essential measures to protect organizational assets. Learning outcomes include:

• Obtained a comprehensive overview of Cybersecurity and GRC teams, with a focus on improving security measures and compliance,provided me with practical insights into the field.
• Learned about controlling applications to protect against unauthorized use.
• Understood the importance and operation of antivirus systems for security
• Gained an overview of the importance of cybersecurity awareness in fostering a secure workplace environment.

• Assisted users with password resets and account recovery across various systems and applications.
• Installed and updated software for end-users, ensuring compatibility with system requirements.
• Provided email support, troubleshooting login, and configuration issues to maintain seamless access.
• Utilized ticketing systems to track, prioritize, and resolve support requests efficiently.

• Gained an overview of utilizing remote access tools for IT support, enhancing my understanding of digital troubleshooting methods.
• Acquired proficiency in prioritizing IT requests and providing on-site and remote support, improving technical troubleshooting and communication skills.
• Insight into the application of solutions like Carbon Black platforms to enhance system security against cyber threats, including malware and ransomware.
• Gained an overview of monitoring critical activities and enforcing configurations to assess risks and ensure the integrity of systems.