Abdullah Alashehr

As the Head of Customer Care Development at Social Development Bank (SDB), I am responsible for developing and implementing policies and procedures, CRM system, contact center, staff training, and customer satisfaction metrics. I have been in this role for over four years, and I hold a Certified Management Consultant credential from the Ministry of Commerce - Saudi Arabia.

My mission is to enhance the customer experience and loyalty for SDB, a leading bank that provides financial products and services to low-income and marginalized segments of the society. I leverage my expertise in customer relationship management and customer service management to design and execute effective strategies and solutions that meet the needs and expectations of our diverse and underserved customers. I also manage multiple projects, collaborate with various stakeholders, and report on the progress and outcomes of our customer care initiatives.

• Training Course for Effective Supervision Skills
• Training Course on Team Building Skills
• Training Course On Money Counterfeiting And Laundering
• Training Course For Bank Tellers In The Banking Institution
• Enteral Applied Insurance Sciences Program" Under the Supervision of The Saudi Monetary Agency
• Performance management course
• Inspiring and engaging employees through emotional intelligence
• Course how to measure performance digital business
• Digital transformation strategies and applications course
• Containment Leadership Course
• Introducing leadership competencies
• Performance indicator Course