Summary
Overview
Work History
Education
Skills
Automation Programs
Timeline
Generic

ABDULLAH ALSHEHRI

Shared Services Manager ,Human Resource Manager ,Support Services Manager
Riyadh

Summary

Adept at driving operational excellence and fostering organizational development, I significantly enhanced productivity at Wafrah for Industry and Development Company. Leveraging expertise in IT systems management and exceptional team leadership, I spearheaded initiatives that streamlined processes, achieving a notable increase in efficiency. My approach emphasizes teamwork and problem-solving, ensuring alignment with business goals and superior service delivery.

Overview

13
13
years of professional experience

Work History

Shared Services Manager

Wafrah for Industry and Development Company
Riyadh, Riyadh Region
04.2023 - Current
  • Mentored staff members, providing guidance on career development opportunities within the organization.
  • Introduced technology solutions that streamlined workflows and increased overall productivity levels.
  • Managed cross-functional teams for seamless execution of shared services objectives.
  • Implemented best practices in process management, ensuring consistency across functions.
  • Developed strong relationships with stakeholders to align shared services with business goals.
  • Spearheaded cost-saving initiatives by identifying areas of inefficiency and developing targeted solutions.
  • Led change management initiatives to drive organizational transformation and growth.
  • Established performance metrics to evaluate team effectiveness and identify areas for improvement.
  • Improved cross-functional collaboration through effective communication and team-building initiatives.
  • Coordinated shared services projects from inception to completion, managing timelines and resources effectively.
  • Championed a culture of continuous improvement, promoting open feedback loops among team members to drive ongoing progress towards excellence.
  • Achieved service level agreements, monitoring KPIs, and driving continuous improvement initiatives.
  • Crafted annual budgets for the department, closely tracking expenses against financial projections throughout the year.
  • Optimized workforce planning, reducing employee turnover while maintaining high levels of productivity.
  • Enhanced operational efficiency by streamlining processes and implementing automation strategies.
  • Collaborated with senior leadership to develop strategic plans for shared services expansion.
  • Delivered outstanding customer service by resolving complex issues and fostering client satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.
  • Sourced vendors, built relationships, and negotiated prices.
  • Evaluated supplier performance through regular audits and assessments, ensuring compliance with quality standards and contractual terms.
  • Planned and executed facility layouts that maximized storage capacity while maintaining optimal workflow efficiency.
  • Implemented performance metrics to track employee progress, leading to enhanced accountability and improved overall performance.
  • Streamlined delivery routes by analyzing transportation patterns, reducing transit times for customers while lowering fuel expenses for the organization.
  • Reduced lead times and maintained optimal stock levels by coordinating with suppliers on a regular basis.
  • Managed the disposal of waste materials in an environmentally compliant manner, minimizing the company''s environmental footprint.
  • Utilized advanced analytics tools to monitor the efficiency of raw material usage in production processes, identifying opportunities for improvement and waste reduction.
  • Enhanced raw materials inventory management by implementing efficient tracking and monitoring systems.
  • Performed regular audits of inventory records and reconciled discrepancies to maintain accurate data on raw material stock levels.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Directed hiring and onboarding programs for new employees.
  • Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
  • Educated employees on company policy and kept employee handbook current.
  • Coordinated workforce planning efforts to align with organizational growth goals.
  • Managed other HR staff and oversaw completion of tasks and initiatives.

Support Services Manager

Unmix Ready Mix Concrete Factory Company
08.2022 - 04.2023
  • Oversaw employee training programs, increasing staff competence and improving overall performance metrics.
  • Developed comprehensive documentation to assist in troubleshooting efforts, reducing time spent on issue resolution.
  • Implemented process improvements to reduce response times and increase issue resolution rates.
  • Analyzed support ticket data to identify trends in issues faced by customers, informing future product development decisions.
  • Established clear performance metrics and expectations for the support team, driving accountability and results-oriented focus.
  • Managed vendor contracts, optimizing resource allocation and cost savings.
  • Optimized workforce scheduling to ensure adequate coverage during peak hours while minimizing costs related to overtime pay or employee burnout.
  • Supported sales efforts by providing technical expertise during pre-sales consultations and product demonstrations.
  • Developed and maintained strong relationships with key clients, ensuring continued business growth.
  • Created effective communication channels between departments, fostering collaboration and teamwork.
  • Enhanced customer satisfaction by implementing efficient support services strategies.
  • Streamlined internal processes for improved team productivity and client satisfaction.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Directed hiring and onboarding programs for new employees.
  • Coordinated workforce planning efforts to align with organizational growth goals.
  • Educated employees on company policy and kept employee handbook current.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Managed internal operational standards and productivity targets.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Planned and executed facility layouts that maximized storage capacity while maintaining optimal workflow efficiency.
  • Streamlined delivery routes by analyzing transportation patterns, reducing transit times for customers while lowering fuel expenses for the organization.
  • Championed continuous improvement efforts across all aspects of the distribution center''s operations, fostering a culture geared towards innovation and excellence in execution.
  • Improved order fulfillment rates by optimizing picking, packing, and shipping procedures.
  • Maintained accurate inventory records using advanced tracking systems, minimizing discrepancies between physical stock counts and system data entries.

Administrations Manager

Rawafed Altorok Contracting Company
01.2021 - 08.2022
  • Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
  • Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
  • Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
  • Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
  • Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
  • Optimized resource utilization by efficiently allocating personnel, equipment, and facilities to meet organizational needs.
  • Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
  • Spearheaded the transition to digital record-keeping, ensuring accurate and easily accessible information for improved decisionmaking.
  • Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
  • Ensured compliance with relevant laws regulations by developing robust policies procedures governing administrative operations within the company.
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
  • Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to the organization''s success.
  • Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
  • Facilitated the hiring process by working closely with HR in candidate screening, interviewing, and onboarding new administrative staff members.
  • Oversaw corporate events designed to connect and support employees at work and outside of work.
  • Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
  • Maintained up-to-date knowledge of industry best practices in administration management through continuous learning opportunities, ensuring a competitive edge in service provision.
  • Coordinated complex schedules for senior management, optimizing time usage for maximum efficiency and productivity.
  • Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.
  • Oversaw facilities management tasks such as maintenance requests and space planning initiatives to create a conducive work environment for employees.
  • Learned and applied preferred systems for scheduling, purchasing, and problem-solving.

Human Resource Manager

Manwa Trading and Contracting Co
11.2017 - 12.2020
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Enhanced team collaboration and efficiency by introducing innovative communication tools and team-building activities.
  • Enhanced employee career paths through development of clear progression plans and continuous learning opportunities.

Human Resource Operation Manager

Saudi Map Consulting Engineering Office
03.2012 - 11.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
  • Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
  • Reviewed time records for [Number] employees to verify accuracy of information.
  • Provided expert advice on complex pay-related matters such as overtime calculations, garnishments, bonuses, or deductions to both employees and managers alike.
  • Streamlined interview processes, enabling team to handle larger volume of interviews without compromising quality.
  • Coached and mentored junior recruiters, providing guidance and support to enhance their skills and performance.
  • Strengthened government relationships by developing and implementing strategic communication plans.
  • Increased awareness of organizational priorities among policymakers by consistently engaging in educational outreach efforts.

Education

Bachelor of Science - Applied Sciences - Geophysics

King Saud University
Riyadh, Saudi Arabia
05.2001 -

Skills

Operational excellence

Organizational development

Internal controls

Human resources management

Service level agreements

IT systems management

Business process outsourcing

Teamwork

Problem-solving

Team leadership

Operations management

Excellent communication

Decision-making

Team collaboration

Staff management

Work Planning and Prioritization

Automation Programs

Knowledge and Use of Enterprise Resource Planning (ERP) Systems

Such as:

  • Microsoft Dynamics
  • Logix
  • SAP
  • Oracle JD Edwards

Timeline

Shared Services Manager

Wafrah for Industry and Development Company
04.2023 - Current

Support Services Manager

Unmix Ready Mix Concrete Factory Company
08.2022 - 04.2023

Administrations Manager

Rawafed Altorok Contracting Company
01.2021 - 08.2022

Human Resource Manager

Manwa Trading and Contracting Co
11.2017 - 12.2020

Human Resource Operation Manager

Saudi Map Consulting Engineering Office
03.2012 - 11.2017

Bachelor of Science - Applied Sciences - Geophysics

King Saud University
05.2001 -

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ABDULLAH ALSHEHRIShared Services Manager ,Human Resource Manager ,Support Services Manager