Abdullah Alsubaie

Yanbu,Saudi Arab

Summary

Astute customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores. Customer service expert with sound judgment and skill in resolving problems with tact and diplomacy.

Overview

years of professional experience

year of post-secondary education

Work History

Customer Services Officer

Saudi Electricity Company

Yanbu

02.2015 - Current

Devised and published metrics to measure organisation's success in delivering world class customer service.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Automated contact management system to achieve client organisation goals.
Identified individual staff development needs and arranged appropriate training.
Worked with new hires to educate on various customer service tasks, product specifications and company protocols.
Coordinated department schedules to maximise coverage during peak hours.
Trained staff on operating procedures and company services.
Completed documentation and logs each day, generating detailed weekly reports.
Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
Followed up on unresolved customer issues to investigate and resolve problems.
Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.

Education

Diploma - customers service

Mahmoud Tiba Institute, Jeddah, Mecca Region

01.2014 - 01.2015

Skills

Account updates
Complaint resolution
Data entry
Customer Relationship Management Software (CRM)
Excellent time management skills
Technical support
SAP and ERP system knowledge

Customer relations
Staff education and training
Microsoft Outlook, Word and Excel
Budgeting and reporting
Exceptional interpersonal communication
Adherence to high customer service standards
Customer service

Languages

English

Beginner

Arabic

Native

Timeline

Customer Services Officer - Saudi Electricity Company