Abdullah AlYahya

• Relationship Management: Attracting and developing industrial and service companies to facilitate their entry into new international markets.
• Strategic Partnerships: Building and strengthening high-level ties with government entities, the private sector, and foreign delegations to connect them with Saudi exporters.
• Business Development: Enhancing and developing the Authority's services to provide innovative solutions tailored to exporters' needs.
• Customer Experience : Improving the exporter journey by ensuring service excellence and maximizing satisfaction through personalized support.
• Representation: Representing the Authority at local and international events, delivering presentations on initiatives to enhance the global presence of national products.
• Strategic Alignment: Coordinating with public and private stakeholders to align export initiatives with national economic goals and organizational strategy.

Key Achievements:

• Customer Base Foundation: Successfully established the SE initial customer database and collaborated on expanding it to over 10,000 clients.
• Made in Saudi Program: Played a pivotal role in establishing the customer base for the "Made in Saudi" program, supporting the national brand identity.
• CX Department Setup: Spearheaded the establishment of the Customer Experience (CX) Department and led the end-to-end development of the "Exporter Journey.
• Exhibitions Management: Established the International Exhibitions Department and managed the execution of 80+ international trade fairs globally.
• Trade Missions: Founded the Trade Missions Department and successfully managed numerous strategic missions to explore and enter new global markets.
• Strategic Representation: Represented the SE in high-level local and international forums alongside key partners such as MISA, MIM, MC, and the Federation of Saudi Chambers.

• Client Acquisition: Identified and engaged potential customers to expand the company's market share and service reach.
• Project Resourcing: Strategically selected project teams to ensure the right expertise was deployed for each client's specific business needs.
• Service Quality Management: Directed specialized training to ensure project delivery met high-quality standards and client expectations.
• Operational Reporting: Orchestrated the reporting cycle for all business initiatives, providing strategic insights through weekly and monthly performance updates.

• Marketing Coordination: Coordinated daily activities and tasks for the marketing team to ensure smooth operational workflow.
• Sales Support: Assisted in executing strategies to drive sales growth and explore opportunities in new market segments.
• Performance Monitoring: Aided the Business Development Manager in tracking departmental productivity and gathering performance data.