Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
ABDULLAH ALZAHRANI

ABDULLAH ALZAHRANI

Passenger Service
Jeddah

Summary

Courteous Passenger Service Agent boasting 15 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.

Handles and provides passengers with detailed travel information to resolve inquiries and enhance satisfaction.

Knowledgeable Traveler Services professionals with [15] years of progressive experience in the field. Good abilities in building relationships and solving problems with the competent authorities inside and outside the airport

Latif has extensive experience serving airline and hospitality customers. Assists passengers by interpreting during flight delays Adept at working in stressful situations with supervision

Overview

16
16
years of professional experience
4
4
Certifications
1
1
Language

Work History

Passenger Service Officer

ground services
JEDDAH
01.2007 - 10.2022
  • More than 15 years of experience in the field of aviation, implementing operational strategies and motivating work teams to achieve the greatest results. He has distinguished experience in foreign airlines
  • Escorted handicapped passengers from terminal to aircraft.
  • Oversaw ticketing, gate and ramp services.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Baggage is marked and directed to the appropriate location for
  • loading and checking.
  • Flight status updates and information about gate changes are announced via the PA system.
  • Monitor security and maintain operating protocols.
    To provide exceptional care and support to travelers.
  • Recommended products for customers, with details explained thoroughly.
  • Deliver exceptional welcoming customer service and positive experiences.

Education

High School Diploma -

Alzoman Institute of Commercial Airline Services
Saudi Arabia, Jeddah, Al-Hamra District, Center
04.2003 - 08.2003

High School Diploma -

Alzoman Institute of Commercial Airline Services
Saudi Arabia, Jeddah, Al-Hamra District, Center
12.2003 - 01.2004

Skills

Check-in processes

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Accomplishments

  • The [result] was achieved by completing the [task] accurately and efficiently.
  • The [result] was achieved through effective assistance in [the work].

  • [Result] achieved by providing the best service
    The problem is solved by
  • It was documented and resolved as soon as possible

Certification

Appreciate a ward (royal Jordan)

Timeline

Fly Dubai (certificate of application

09-2018

LUFTHANSA (Dangerous good Basic ) Training

05-2011

Appreciate a ward (royal Jordan)

02-2009

Passenger Service Officer

ground services
01.2007 - 10.2022

PIA((certificate of application)

11-2006

High School Diploma -

Alzoman Institute of Commercial Airline Services
12.2003 - 01.2004

High School Diploma -

Alzoman Institute of Commercial Airline Services
04.2003 - 08.2003
ABDULLAH ALZAHRANIPassenger Service