Abdullah Alzahrani
Dhahran
Summary
I'm an optimistic and ambitious person who has the ability to handle multiple tasks. I use creative approach to solve problems. I'm dependable and great at time management. Hardworking and
dedicated person. Excellent at using excel and word. I have always been a motivated and reliable member in team work.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Night Shift Supervisor
John Hopkins Aramco Hospital
Dhahran
04.2022 - Current
- Ensured compliance with safety regulations, company policies and procedures.
- Resolved customer complaints in a timely manner within established guidelines.
- Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.
- Performed disciplinary actions such as verbal warnings or suspensions when needed.
Associate Patient Service Advisor
John Hopkins Aramco Hospital
Dhahran , Saudi Arabia
01.2022 - 03.2023
- Ensured customer satisfaction by responding to inquiries in a timely manner.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
HR Manager
Excellence Insurance Broker CO
Jeddah
- Communicated with supervisors to plan and review employee evaluations.
- Created and updated personnel files by entering information in HRIS.
- Coordinated workers' compensation insurance and managed claims.
- Recruited applicants for vacancies to fill open positions with qualified staff.
Sales Consultant
virtual Economy Company
Mecca
- Listened to customers to understand needs and refer to optimal services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Front Desk Receptionist
Saint Joshef Hospital , 2018
SOUTH BEND
01.2017 - 12.2018
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Education
Bachelor of Science - Healthcare Management
Indiana University South Bend
South Bend, IN08.2019
Skills
- Critical decision-making skills
- problem solving & Decision Making
- Shift Scheduling
- Business Administration
- Relationship Building
- Customer Service
- Computer Skills
- Flexible Schedule
- Solutions Development
Certification
- Infection Control Certificate Disaster and crisis management course
- Coaching Skills (06/2020 - Present) Completed 12- hours Online
- Training Course Titled: Coaching Skills With grade of Excellent (98)
- Health Community Volunteer Program
- Critical Thinking Making Quick Decisions
- Interpersonal Communication
- Decision Making Strategies
- Developing Adaptability as a Manager
- Coaching Skills for Leaders and Managers
- 7 Soft Skills (02/1442 - 02/1442)
- Administrative Professional
- Leadership Essentials (05/2020 - Present
- Computer in Business 2016
- Problem Solving Techniques
- SARI-facilities-AR Confirmation Of Participation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Night Shift Supervisor
John Hopkins Aramco Hospital
04.2022 - Current
Associate Patient Service Advisor
John Hopkins Aramco Hospital
01.2022 - 03.2023
Front Desk Receptionist
Saint Joshef Hospital , 2018
01.2017 - 12.2018
HR Manager
Excellence Insurance Broker CO
Sales Consultant
virtual Economy Company
Bachelor of Science - Healthcare Management
Indiana University South Bend
- Infection Control Certificate Disaster and crisis management course
- Coaching Skills (06/2020 - Present) Completed 12- hours Online
- Training Course Titled: Coaching Skills With grade of Excellent (98)
- Health Community Volunteer Program
- Critical Thinking Making Quick Decisions
- Interpersonal Communication
- Decision Making Strategies
- Developing Adaptability as a Manager
- Coaching Skills for Leaders and Managers
- 7 Soft Skills (02/1442 - 02/1442)
- Administrative Professional
- Leadership Essentials (05/2020 - Present
- Computer in Business 2016
- Problem Solving Techniques
- SARI-facilities-AR Confirmation Of Participation
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