Abdullah Alzahrani
Riyadh
Summary
Motivated customer service team leader eager to streamline operating procedures to maximize team efficiency and customer satisfaction. Specializes in quality, speed, and performance improvements
Overview
1
1
year of professional experience
Work history
Customer service team leader
Mayar Holding Fuji elevators
Riyadh, Riyadh Region
12.2023 - Current
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Identified individual staff development needs and arranged appropriate training.
- Worked with new hires to educate on various customer service tasks, product specifications and company protocols.
- Managed workflow to continuously exceed quality service goals.
- Adhered strictly to policies and procedures for continued company compliance.
Customer Service Agent
extensya Saudi airline project
01.2023 - Current
- Acted as first point of contact for customer issues and queries.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Processed product orders accurately and promptly, maximising customer satisfaction.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Customer Service Agent
extensya Saudi airline project
01.2023 - Current
- Acted as first point of contact for customer issues and queries.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Processed product orders accurately and promptly, maximising customer satisfaction.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Customer Service Agent
extensya Saudi airline project
01.2023 - Current
- Acted as first point of contact for customer issues and queries.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Processed product orders accurately and promptly, maximising customer satisfaction.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Customer Service Agent
extensya Saudi airline project
01.2023 - Current
- Acted as first point of contact for customer issues and queries.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Processed product orders accurately and promptly, maximising customer satisfaction.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Customer Service Agent
extensya Saudi airline project
01.2023 - Current
- Acted as first point of contact for customer issues and queries.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Processed product orders accurately and promptly, maximising customer satisfaction.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
High School Diploma - Sciences
Najran High School
Najran, Najran Region01.2013
Skills
- Customer service management
- Staff training and mentorship
- CRM
- Microsoft Outlook, Word and Excel
- Quality Assurance and Control
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Customer service team leader
Mayar Holding Fuji elevators
12.2023 - Current
Customer Service Agent
extensya Saudi airline project
01.2023 - Current
Customer Service Agent
extensya Saudi airline project
01.2023 - Current
Customer Service Agent
extensya Saudi airline project
01.2023 - Current
Customer Service Agent
extensya Saudi airline project
01.2023 - Current
Customer Service Agent
extensya Saudi airline project
01.2023 - Current
High School Diploma - Sciences
Najran High School
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