Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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ABDULLAH ALZAYDI

Jeddah

Summary

IT Field Engineer with an Executive MBA and a background in Management Information Systems. Skilled in IT service management, troubleshooting, and system optimization. PMP and ITIL 4 Foundation certified, with strong expertise in governance, risk management, and digital transformation, including AI applications.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Field Engineer

SITA
05.2024 - Current
  • Provide end-to-end hardware and software support for SITA Aero systems (CUTE, FIDS, AMS, BRS, eGate, SBD/Kiosks, MaestroDCS).
  • Manage 600+ workstations, 1,100+ FIDS screens, 100+ HHTs, 200+ eGates, and 50+ self-service devices per shift.
  • Operate ServiceNow for incident, service request, and change management tracking, resolving up to 10 incidents per shift while ensuring SLA compliance and customer satisfaction.
  • Troubleshoot and resolve hardware, software, and network issues, escalating when necessary to maintain system uptime.
  • Perform preventive maintenance, system monitoring, and testing using tools such as Nexthink.

Sales Executive

Alabdadd International Company
03.2023 - 02.2024
  • Managed client accounts and sales activities, achieving revenue growth targets
  • Negotiated contracts and coordinated with teams to deliver customer requirements
  • Built strong customer relationships, enhancing client retention and satisfaction

Education

MBA - Executive Management

Taif University
Ta'if, Saudi Arabia
04-2021

Bachelor of Science - Management Information Systems

Taif University
Ta'if, Saudi Arabia
12-2018

Skills

  • Project Management (PMP Certified)
  • IT Service Management (ITIL Framework)
  • Incident & Service Request Management (ServiceNow)
  • Airport Systems Support
  • IT Analytics & Monitoring
  • Shift Leadership & Team Coordination
  • SLA Management & Customer Satisfaction
  • Problem-Solving & Critical Thinking

Certification

  • Project Management Professional (PMP)
  • ITIL 4 Foundation
  • Artificial Intelligence with Capstone Project (IBM)

Languages

English, Arabic.

Timeline

IT Field Engineer

SITA
05.2024 - Current

Sales Executive

Alabdadd International Company
03.2023 - 02.2024

MBA - Executive Management

Taif University

Bachelor of Science - Management Information Systems

Taif University

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ABDULLAH ALZAYDI