ABDULLAH ALZAYDI
Jeddah
Summary
IT Field Engineer with an Executive MBA and a background in Management Information Systems. Skilled in IT service management, troubleshooting, and system optimization. PMP and ITIL 4 Foundation certified, with strong expertise in governance, risk management, and digital transformation, including AI applications.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Field Engineer
SITA
Jeddah, King Abdulaziz International Airport
05.2024 - Current
- Provide end-to-end hardware and software support for SITA Aero systems (CUTE, FIDS, AMS, BRS, eGate, SBD/Kiosks, MaestroDCS).
- Manage 600+ workstations, 1,100+ FIDS screens, 100+ HHTs, 200+ eGates, and 50+ self-service devices per shift.
- Operate ServiceNow for incident, service request, and change management tracking, resolving up to 10 incidents per shift while ensuring SLA compliance and customer satisfaction.
- Troubleshoot and resolve hardware, software, and network issues, escalating when necessary to maintain system uptime.
- Perform preventive maintenance, system monitoring, and testing using tools such as Nexthink.
Sales Executive
Alabdadd International Company
Ta'if, Saudi Arabia
03.2023 - 02.2024
- Managed client accounts and sales activities, achieving revenue growth targets
- Negotiated contracts and coordinated with teams to deliver customer requirements
- Built strong customer relationships, enhancing client retention and satisfaction
Education
MBA - Executive Management
Taif University
Ta'if, Saudi Arabia04-2021
Bachelor of Science - Management Information Systems
Taif University
Ta'if, Saudi Arabia12-2018
Skills
- Project Management (PMP Certified)
- IT Service Management (ITIL Framework)
- Incident & Service Request Management (ServiceNow)
- Airport Systems Support
- IT Analytics & Monitoring
- Shift Leadership & Team Coordination
- SLA Management & Customer Satisfaction
- Problem-Solving & Critical Thinking
Certification
- Project Management Professional (PMP)
- ITIL 4 Foundation
- Artificial Intelligence with Capstone Project (IBM)
Languages
English, Arabic.
Timeline
IT Field Engineer
SITA
05.2024 - Current
Sales Executive
Alabdadd International Company
03.2023 - 02.2024
MBA - Executive Management
Taif University
Bachelor of Science - Management Information Systems
Taif University