Abdullah Amer
Riyadh,ksa
Summary
Dynamic Sales and Customer Service Specialist with over three years of experience at Zain KSA. Skilled in CRM systems and Excel for managing and optimizing sales channels, enhancing customer satisfaction, and streamlining sales processes. Recognized for a proactive approach to problem solving, dedication to team goals, and ability to perform under pressure
Overview
3
3
years of professional experience
Work History
Retail sales agent
Zain KSA (ESCO partnerships)
Riyadh, Riyadh Region
11.2021 - Current
- Customer Engagement: Consistently achieved high customer satisfaction ratings by effectively resolving inquiries and providing personalized support.
- Sales Channel Optimization: Used CRM systems to monitor and optimize sales pipelines, contributing to a 20 percent improvement in lead conversion.
- Problem Resolution: Demonstrated quick response in handling complex customer issues, often resulting in positive feedback and retained loyalty.
Education
Bachelor's Degree in Physics - Physics
Shaqra University
ShaqraSkills
- Sale reporting
- Cash handling
- Customer retention
- Promotions management
- Point of sale systems
- Returns processing
- Customer rapport
- Problem Solver
- Report writing skills
- Expertise in Excel
Languages
Arabic
Native
English
Elementary
Timeline
Retail sales agent
Zain KSA (ESCO partnerships)
11.2021 - Current
Bachelor's Degree in Physics - Physics
Shaqra University
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