Abdullah Ashan

Work history

Senior Customer Operations Services Analyst

STC Solutions

Riyadh

05.2013 - Current

Developed predictive models, increasing future business insights.
Collaborated across departments for cohesive report development.
Assimilated technical and non-technical information swiftly, enhancing problem-solving capabilities.
Implemented new software to increase work efficiency.
Achieved more effective forecasting with advanced statistical techniques.
Created comprehensive reports, aiding in strategic planning.
Streamlined workflow with efficient analytical strategies.
Participated actively in professional trainings to maintain updated knowledge of analytics tools,.
Utilised SQL programming tasks to manage large databases efficiently.
Maintained utmost accuracy whilst handling sensitive data,.
Contributed to team projects by providing key analytic insights.
Cultivated a deeper understanding of industry trends through continuous research,.
Enhanced decision-making by analysing complex data sets.
Leveraged Excel functions for streamlined data evaluation and presentation,.
Assisted with continuous improvement initiatives, applying data findings to address underperforming areas.
Automated tasks to increase efficiency and reduce department workload.
Analysed complex data sets and studied impacts on business growth and operational efficiency.
Uncovered root causes of complex business challenges and guided management with data-driven insights.
Collaborated with cross-functional teams to implement operational improvements and business strategies.
Utilised data visualisation tools to generate and deliver compelling presentations fo internal an external stakeholders.
Uncovered trends and patterns and reported to senior decision-makers.
Monitored KPIs and tracked continuous progress to evaluate efficacy of business solutions.
Reviewed financial statements to identify variances and overages, suggesting internal controls to increase adherence.
Maintained in-depth knowledge of industry advancements and emerging software tools to improve analytical workflow.
Leveraged qualitative and quantitative analysis tools to assess data and report on findings.
Distilled complex data into actionable solutions and simplified concepts to guide business strategy.
Highlighted undetected organisational needs to improve business performance.
Assisted teams with implementing new recommendations and revising instructions for staff.
Documented workflow charts, records and job descriptions to guide overall organisational improvements.
Scrutinised existing and proposed methods and procedures.
Communicated with staff at all organisational levels to assess current systems.
Conducted studies focused on analysing current strategies and evaluating feasibility and potential results of proposals.
Helped organisations improve customer satisfaction and achieve measurable results.
Unified efforts from multiple departments towards business developments.
Encouraged development of clear objectives and action plans.
Applied data toward developing optimum objectives, strategies and plans for [Area of expertise].
Located deviations from standard operating procedures, understanding causes and preventing reoccurrence.
Observed systems and staff operations throughout organisation, compiling current and accurate information.
Identified departures from agreed-upon procedures and standards and helped close gaps.
Identified deviations from standard operating procedures, understanding causes and preventing reoccurrence .

Call Centre Agent

STC

Riyadh

05.2013 - 12.2015

Streamlined communication with customers to understand needs better.
Utilised multi-line telephone systems for efficient call handling.
Facilitated positive customer experiences with attentive service.
Managed high volume of inbound calls, ensuring swift response times.
Assisted in training new staff members, fostering a supportive work environment.
Provided technical support for customer issues, demonstrating problem-solving skills.
Performed data entry tasks to keep records up-to-date and organised.
Documented all phone interactions for record keeping and quality control purposes.
Handled sensitive personal data responsibly whilst maintaining confidentiality.
Increased client trust by providing accurate product information.
Enhanced customer satisfaction by promptly addressing and resolving complaints.
Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
Resolved conflicts in a respectful manner, promoting a positive image of the company.
Handled customer queries focused on first-call resolution.
Handled high call volumes with accuracy and efficiency for optimum productivity.
Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
Acted as first point of contact for customer issues and queries.
Improved customer satisfaction ratings through responsive query resolution.
Documented customer contacts in [OneView , ICMS , Tawasul (People & Business)] for use in further interactions or actions.

secretary

Ministers of Culture and Media

Riyadh

06.2011 - 01.2013

Improved client relationships through professional telephone etiquette.
Performed data entry tasks; ensured accurate record keeping within the company database.
Prioritised workload to meet tight deadlines.
Organised business travel arrangements, ensuring smooth operations for all staff involved.
Enhanced company communication with accurate minute-taking during meetings.
Prepared financial statements with high attention to detail; minimised accounting errors.
Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
Handled customer inquiries effectively; increased customer satisfaction rates.
Managed stock of office supplies, eliminating unnecessary expenditure.
Streamlined office procedures to increase efficiency.
Provided administrative support for projects; project completion rates improved significantly as a result.
Maintained confidential records, safeguarding sensitive corporate information.
Welcomed arriving visitors and directed to appropriate meeting rooms.
Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
Addressed inquiries and responded via email or telephone follow-up.
Built positive relationships with customers and clients to maintain outstanding service provisions.
Prepared professional high quality presentations using Microsoft PowerPoint and Excel spreadsheets.
Organised and maintained filing system for easy staff access.
Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
Conformed letters, emails and forms to office standards and corrected colleagues' work.
Completed data entry projects, verified accuracy and assigned classifications to information.
Proofread, formatted and corrected correspondence for office staff.
Maximised team productivity by maintaining adequate levels of office supplies.
Researched topics to compile summary or exhaustive data for different uses.

Junior Data Analyst

AlRajhi Bank

Riyadh

08.2008 - 05.2011

Prepared comprehensive reports detailing key insights from varied datasets.
Provided technical support during implementation stages of new analytics software across departments ensuring smooth transition and minimal disruption.
Conducted detailed data analysis to identify trends and patterns in business performance.
Utilised Excel for efficient manipulation and analysis of large datasets resulting in quick turnaround times on tasks.
Enhanced data accuracy by conducting thorough data cleansing and validation processes.
Enforced strict adherence to GDPR regulations whilst handling sensitive customer data, ensuring compliance at all stages of the process.
Refined existing databases by removing outdated records ensuring up-to-date information availability for analysis purposes.
Navigated multiple application-specific interfaces to carry out analysis.
Wrote functional specifications for systems developers and completed regular updates to incorporate changes.
Conducted research into technology requirements of [NSR , Daily, Customer, Share] systems and potential technological integrations to improve performance.

Computerized data entry

service arts organization

Riyadh

07.2007 - 02.2008

Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Improved efficiency and productivity by acquiring new skills.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Oversaw daily operations to achieve high productivity levels.

Overview

Work history

Senior Customer Operations Services Analyst

Call Centre Agent

secretary

Junior Data Analyst

Computerized data entry

Education

Diploma of Higher Education - Computer Science (IT)

Enter your degree - IT Skills Foundation

Languages

Accomplishments

Certification

Timeline

Additional Information

Software

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