ABDULLAH ASIRI

Technical :

• Investigated and troubleshot over 300 product service issues.
• Provided on-the-job training on specific tasks and workflows, leading to increased operations efficiency for 30 end-user employees.
• Implemented design changes, and upgrades, that increased operations efficiency.
• Examined faulty equipment, interpreted reports, and analyzed customer complaints to diagnose equipment malfunction.
• Carried out scheduled and routine maintenance on-site.

Managerial:

• Managed administrative tasks such as maintaining customer service logs and internal service records.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Worked with end-user leadership to establish field training plans.
• Prepared weekly & monthly reports for different stakeholders.
• Developed and maintained close communication with end-user leadership through regular meetings to provide technical updates, address concerns, and identify opportunities for collaboration.