Abdullah Bahamam
Riyadh,Riyadh Region
Overview
11
11
years of professional experience
15
15
years of post-secondary education
Work history
Office Manager
Integrated Solutions for Business
Riyadh, Saudi Arabia
2015.01 - Current
- Oversaw office budget to responsibly allocate equipment and resources.
- Managed employee office, supervising workers, enhancing productivity and driving efficiency.
- Recruited and hired candidates for vacant and new positions.
- Provided support to internal staff and management by handling wide range of routine and special requirements.
- Organized physical files and digitized records to ensure ease of accessibility and retrieval by team members.
- Supervised senior management with daily office operations, coordinating meetings and other tasks as requested.
- Arranged events and conferences for attendees.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Managed high volumes of correspondence with excellent record-keeping and minimal response times.
- Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Handled conflicts and complaints with strong problem-solving and mediation skills.
- Administration of executive services for the president of the company
- Responsible for the fleet (Insurance, maintenance & renewals)
- Responsible for international & domestic travel services, hotel reservations and visa services for all employees, dependents & company clients.
- Management of the "Abshir" account MOI of the company president.
- Organization of meetings and conferences Responsible for residency and transportation services for new employees.
- Purchasing administration and maintenance of service contracts
- Postage and compensation of employees.
- Processing of logistics and control of freight rates: air, courier and land.
- Responsible for customs clearance.
- Responsible for online purchasing.
- Responsible for the company's credit card.
- Assisting to the HR and finance.
- Monitoring and coordinating employee activities.
Customer Support Agent
FedEx Express
Riyadh, Saudi Arabia
2012.11 - 2015.01
- Liaised with customers on progress issues and routinely followed-up urgent requests.
- Offered customer support services in 3 languages including English, Arabic and Hindi.
- Answer calls for potential customer satisfaction and excellent foresight.
- Coordination with corporate clients.
- Daily update of claim status via web-based interface.
- Communication with employees, management and customers at all levels.
- Provision of shipping clearance documents for the customer.
- Coordinate with the operations team to organize deliveries and collection.
- Coordination with internal sales for high priority shipments.
- Manage complains.
Contact Center Agent
Smart Link BPO Solution
Riyadh, Saudi Arabia
- Generate interest in customers for the services or products offered by the company.
- Accepts customers' incoming calls.
- Responding to customer inquiries
- Provide clients with brochures and information packages on products or services.
- Manage complains.
Education
Bachelor of Business Administration - Business management
Algappa University
India 2013.01 - 2015.12
High School Diploma - Commerce
International Indian School
Riyadh, Saudi Arabia 2000.04 - 2011.12
Skills
- Travel coordination
- Business administration
- Office administration
- Administrative support
- Travel itinerary management
- Microsoft Office
- Documentation expertise
- Multi-tasking ability
- Office management
- Problem-solving
- Communication skills
- Time management
- Public relations
- Shipping and receiving
- Visa procedures
- Special travel assistance
- Multilingual
Additional Information
Iqama status: Permanent resident.
Iqama profession: Husband of Saudi Citizen.
Languages
English
Fluent
Arabic
Advanced
Hindi
Native
Timeline
Office Manager
Integrated Solutions for Business
2015.01 - Current
Bachelor of Business Administration - Business management
Algappa University
2013.01 - 2015.12
Customer Support Agent
FedEx Express
2012.11 - 2015.01
High School Diploma - Commerce
International Indian School
2000.04 - 2011.12
Contact Center Agent
Smart Link BPO Solution