ABDULLAH BALHARITH
NC2, NEOM,Saudi Arabia
Summary
A results-driven customer service and sales professional with 7+ years of proven track record of excellent customer service which always helped exceed sales targets.
Responsible for the administration and operation of the Computer Aided Facilities Management (CAFM) system from an Operational Maintenance Perspective.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Contact Centre Specialist
NEOM
NEOM City, KSA
11.2023 - 09.2024
- Contact Centre Shift Supervisor for the month of October 2024.
Contact Centre Agent/Analyst
NEOM
NEOM City, KSA
09.2022 - 11.2023
- Handled Inbound/outbound activities professionally.
- Create requests & complaints accurately and assign them to the relevant department.
- Applied the FCR - First contact resolution during handling the inbound calls/emails/Social media posts.
- Delivered quality customer service for Inbound / outbound customers by responding directly to customer questions, feedback, inquiries, and complaints across all over touchpoints (IVR, social media, and email).
- Conducted CSI surveys daily.
- Innovatively articulate information and business rules with excellent written and verbal skills.
- Truthful interactions to questions regarding products and services
- Professionally assist and influence customers to validate their experience in case of any abnormal complaints that lead the customers to be frustrated.
- To review on a regular basis Work Orders those has been suspended and ensure that the reason for their suspension is identified in the relevant section of the Work Order record on CAFM.
- Coordinate the transfer of Work Orders between skill sets and shifts to effective completion within KPIs and SLAs.
Customer Service Representative
Raya -Noon
Al-Khobar, Saudi Arabia
10.2021 - 06.2022
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Assisted customers with product complaints, logging issues for investigation, and providing replacement items.
- Handled phone, email, and social media inquiries.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Sales Representative
Hyatt Cars
Columbia. South Carolina, South Carolina USA
05.2017 - 07.2019
- Converting showroom visitors into customers by understanding their needs and interests and matching them to the most appropriate car.
- Understanding the characteristics, capabilities, and features of all cars and providing the potential customer with detailed information
- Showcase the dealership’s vehicles and explain their features and warranties to customers which helped me achieve weekly target of 7 cars per sales representative.
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Other office and administration duties to support financial and accounting operations.
Education
Bachelor of Business Administration -
Ascencia Business School
07.2024 -
Diploma in Managerial Science -
High Managerial Aptitude Institute For Training
02.2020 - 05.2022
Skills
- Computer Aided Facility Management (CAFM)
- Highly Organized
- Personable/ friendly professionalism
- Customer service focus
- Strong teamwork skills
- Attention to detail/ accuracy
- Professional written and verbal communication
- Bilingual (English and Arabic)
- Time management and problem-solving
- Complaint management
- Ability to Handle Pressure
- MS Office Suite
Certification
- E-Commerce - Noon
- Essential & Advanced (inbound) Call Centre Agent - Insights
Languages
Arabic
English
Timeline
Bachelor of Business Administration -
Ascencia Business School
07.2024 -
Contact Centre Specialist
NEOM
11.2023 - 09.2024
Contact Centre Agent/Analyst
NEOM
09.2022 - 11.2023
Customer Service Representative
Raya -Noon
10.2021 - 06.2022
Diploma in Managerial Science -
High Managerial Aptitude Institute For Training
02.2020 - 05.2022
Sales Representative
Hyatt Cars
05.2017 - 07.2019
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