Abdullah Barakat
Summary
Experienced professional with a strong background in operations management, customer service, government relations, and human resources. Demonstrated expertise in strategic planning, team leadership, and enhancing operational efficiency. Proven track record of increasing customer satisfaction and reducing costs through innovative process improvements. Highly skilled at problem-solving, optimizing workflows, and delivering exceptional service even under pressure. Excited to leverage my skills and experience to contribute to your company's strategic and innovative goals within a forward-thinking organization.
Overview
11
11
years of professional experience
Work History
Operation Manager
Ideal Car Care Company
11.2022 - 11.2023
- Increased operational efficiency by 25% through implementing new process improvements and streamlining workflows
- Managed a team of 15 employees, leading to a 15% improvement in team productivity and enhanced team morale
- Developed and executed strategic plans resulting in a 20% increase in customer satisfaction scores.
Office Assistance
Middle Tennessee State University
01.2022 - 04.2022
- Assisted in office management tasks which included data entry, document preparation, and scheduling, leading to a 10% increase in office efficiency
- Provided administrative support to staff, improving overall office operations and communication.
Prevention Team Trainee
Free for Live International Organization
09.2021 - 12.2021
- Supported prevention programs aimed at community health, resulting in a 5% increase in community engagement
- Collaborated with team members to implement new strategies for outreach and education.
Customer Service
Osama Muhammad Abu Suleiman Trading Establishment
05.2016 - 12.2016
- Provided exceptional customer service to clients across the Western Region, achieving a 98% customer satisfaction rate
- Resolved customer issues effectively, which led to a 15% reduction in customer complaints.
Government Relations and Human Resource
North & South Marine Contracting Company Ltd.
02.2013 - 04.2015
- Managed government relations tasks, including regulatory compliance and documentation, resulting in successful project approvals
- Oversaw HR functions, including recruitment, employee relations, and training, improving HR processes by 20%
Education
Bachelor of International Political Economy -
King Abdulaziz University
Jeddah, KSACourse in Hospitality and Tourism Management -
La Roche Marbella University
Marbella, Spain10.2022
Entrepreneurial Adventures -
King Abdullah University of Science and Technology
04.2022
Diploma of English Language - English-as-a-Second-Language Education
ELS Language Centers
California, USA08.2018
Human Resource Management -
Vision Etimad Contracting Company Ltd
07.2014
Dealing with VIPs -
Saudi Aramco
05.2014
Human Resource Management Skills (IPHR) -
Dar Al-Roua Training Center
05.2014
Computer Basics -
Bin Ladin Saudi Group
08.2011
Skills
- Fluent in English
- Communication Skills
- Problem Solving and Decision Making
- Achievement Under Pressure
- Teamwork and Leadership
- Microsoft Office: Excel, Word, PowerPoint
- Operational Efficiency Improvement
- Customer Service Excellence
- Strategic Planning and Execution
Volunteersactivities
- Chairperson of the Social Committee for the Saudi Students, Saudi Students Association, Florida, USA, 2019
- Organizing the Saudi Exhibition during the International Night of the Military Alliance, MacDill Air Force Base, Florida, USA, 2019
- Organizing the Jeddah Economic Forum, Jeddah Chamber, Jeddah, KSA, 2016
- Organizing the Opening Ceremony of King Abdullah Sports City, Saudi Aramco, Jeddah, KSA, 2010
References
Available upon request
Timeline
Operation Manager
Ideal Car Care Company
11.2022 - 11.2023
Office Assistance
Middle Tennessee State University
01.2022 - 04.2022
Prevention Team Trainee
Free for Live International Organization
09.2021 - 12.2021
Customer Service
Osama Muhammad Abu Suleiman Trading Establishment
05.2016 - 12.2016
Government Relations and Human Resource
North & South Marine Contracting Company Ltd.
02.2013 - 04.2015
Bachelor of International Political Economy -
King Abdulaziz University
Course in Hospitality and Tourism Management -
La Roche Marbella University
Entrepreneurial Adventures -
King Abdullah University of Science and Technology
Diploma of English Language - English-as-a-Second-Language Education
ELS Language Centers
Human Resource Management -
Vision Etimad Contracting Company Ltd
Dealing with VIPs -
Saudi Aramco
Human Resource Management Skills (IPHR) -
Dar Al-Roua Training Center
Computer Basics -
Bin Ladin Saudi Group
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