Hi, I’m
Abdullah Bshait
Accounts Receivable
Riyadh
Summary
Diligent Accounts Receivable Accountant with proven experience in credit collection capacities. Maintained accurate, updated sales ledgers for reliable monitoring and forecasting. Built constructive relationships with internal and external stakeholders for productive department operations.
Overview
7
years of professional experience
1
Certification
Work History
Radisson Hotel GroupRiyadh, Riyadh Region
Accounts Receivable
01.2022 - Current
Job overview
- Ascertain that all charges received for billing are proper and with complete supporting documents and approved credit account with the Hotel.
- Assist in preparation of correspondence in reference to disputes
Assist in calculation of travel agent commission for accruals and checking on travel agent commission details - Processing Settlements of bank
- Maintain precise records of all incoming payments
- Prepare and send invoices to clients
- Contact clients as needed to ensure payment of outstanding invoices
- Reconcile any irregularities in receipts
- Work collaboratively with accounts payable and other accounting staff to ensure accuracy in finances
- Audit all receipts on a determined schedule to ensure accuracy in accounting
- Generate and deliver reports to different departments as needed
- Actively investigate and resolve irregularities in both incoming and outgoing payments
- Monitor collections regularly, focusing on lowering DSO and bad debt
- Ensure accuracy of sales tax charged to customers and assist in regular sales tax filings intermediate MS office & Excel skills are beneficial
- At least 3 years previous accounts receivable experience
- Effective communication skills - oral, written & interpersonal
- Strong communication skills and the ability to handle potential tense interactions with clients
- A desire and ability to work collaboratively with others to accomplish daily goals
- Relevant experience using modern communication systems, including email and phone systems.
- Processed customer refunds and adjustments with high degree of accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Leveraged Sage functionality to streamline accounting processes.
- Followed up on past due accounts to collect outstanding balances.
- Maintained up-to-date working knowledge of legislative changes within corporate finance.
- Collected data to complete detailed financial reports for stakeholders and management.
- Performed reconciliation and preparation of bank accounts on weekly basis to identify and clear transactions.
- Established credit limits for new and existing customers, performing credit checks to minimize risk of debt.
- Processed routine and wire transfers for assigned portfolios.
- Reconciled general ledger accounts with 100% accuracy.
- In the absence of the Finance & Support Manager, handle correspondence and queries regarding city ledger accounts
Assist in the reconciliation of accounts & respond & resolve account queries - Ensure all credit card refund submitted have proper documentation and approval before a refund can be done.
- Liaises closely with the Finance and Support Manager in reviewing and maintaining the Aged Trial Balance of Accounts Receivable/ Accounts Receivable Aging
- Provide training to Front Office and Food & Beverage on credit card related matters
Crwone Plaza Riyadh Palace Riyadh, Riyadh Region
Accounts Receivable
12.2019 - 12.2021
Job overview
- Processed customer refunds and adjustments with high degree of accuracy.
- Reviewed customer invoices for accuracy and posted information to general ledger.
- Collected data to complete detailed financial reports for stakeholders and management.
- Handled account payments and provided information regarding outstanding balances.
- Processed routine and wire transfers for assigned portfolios.
- Performed reconciliation and preparation of bank accounts on weekly basis to identify and clear transactions.
- Reconciled general ledger accounts with 100% accuracy.
- Compiled budget reports, financial spreadsheets and organisational charts to support business governance.
- Interpreted and applied accounting policies, rules and regulations to confirm compliance with applicable standards.
- Addressed billing enquiries to correct errors and answer questions.
- Managed payroll by tracking employee hours and entitlements.
- Established credit limits for new and existing customers, performing credit checks to minimise risk of debt.
- Maintained up-to-date working knowledge of legislative changes within corporate finance.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Leveraged Sage functionality to streamline accounting processes.
- Entered transactions into internal databases.
- Maintained company purchase and sales ledgers.
- Analysed billing reports to accurately identify and resolve discrepancies.
- Modified customer payment terms, implementing early payment incentives to reduce past due balances.
- Followed up on past due accounts to collect outstanding balances.
- Evaluated employee expense reports and verified accuracy.
Al Rajhi BankRiyadh, Riyadh Region
Debt collector
02.2017 - 10.2019
Job overview
- Leveraged skip tracing and data tracking techniques to locate debtors.
- Worked in call-centre environment handling manual and automatically dialled outbound calls.
- Implemented collection automation technology that led to 80% increase in on-time payments
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Achieved performance goals on consistent basis through strong knowledge of industry best practices.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Performed customer credit checks and advised on credit limit adjustments.
- Addressed and resolved customer disputes to support favourable collection rates.
- Resolved complex collection cases, liaising with debt collection agencies and local courts to foster positive outcome.
- Maintained records on diary notes and debt status codes to support customer account accuracy.
- Exceeded collection target goals with assertive communication and negotiation skills.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Maintained high volume of calls to meet demands of busy group.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
- Closed month-end sales ledger with consistent record of 0% error rate.
- Performed collection of overdue debts, reconciling high-volume account queries.
NWCRiyadh, Riyadh Region
Call Centre Agent
11.2015 - 06.2016
Job overview
- Trained junior agents on customer service excellence, boosting customer satisfaction rates.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Improved call metric standards to exceed performance KPI targets.
- Continually updated customer databases, ensuring compliance with GDPR regulations.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Successfully generated new business via telephone sales, achieving profit growth targets.
- Attended regular product training to enhance customer advice.
- Increased client retention by building instant rapport and establishing customer trust.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Recommended call routing strategies, reducing average on-hold times.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Maintained accurate records to simplify information flow between customer service and account management teams.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Acted as first point of contact for customer issues and queries.
- Met call time quotas with concise communication and following established scripts.
- Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Smoothened customer onboarding experience, providing superior level of customer care.
Education
Public Authors for Applied EducationKUWAIT
DIPLOMA from ACCOUNTING
KUWAIT
2015
Skills
- MS Excel VLOOKUPS
- Cash allocation
- Bank account reconciliation
- Billing analysis
- Invoice dispute management
- Credit control
- Direct debit process
- Management accounting
- Statutory accounting
- Balance sheet reconciliations
- Journal entry preparation
- Aged debt reporting
- Cashflow forecasting
- Sales and purchase ledgers
- Cost accounting
- Sales tax reporting
- Bank reconciliations
- PeopleSoft
- Ledger maintenance
- Accounts Payable/Accounts Receivable
- Bank account management
- Great Plains
- Income tax filing
- Invoice matching
- Credit notes
- Accounts Receivable (AR)
Certification
- Certified Data Analysis , Misk Skills
- Financial Analysi , Misk Skill
- Yes I Can - Radisson Hotel Group
- Material storage operations - Institute of Public Administration - IPA - Saudi Arabia
- Analyzing and handling financial problems - Institute of Public Administration - IPA - Saudi Arabia.
- Principles of Financial Accounting - Institute of Public Administration - IPA - Saudi Arabia.
- Advanced Accounts Receivable - IHG Hotels & Resorts
- Membership - SOCPA
Languages
English
Intermediate
Timeline
Accounts Receivable
Radisson Hotel Group
01.2022 - Current
Accounts Receivable
Crwone Plaza Riyadh Palace
12.2019 - 12.2021
Debt collector
Al Rajhi Bank
02.2017 - 10.2019
Call Centre Agent
NWC
11.2015 - 06.2016
Public Authors for Applied Education
DIPLOMA from ACCOUNTING
KUWAIT
Similar Profiles
Sandy Mirella ANDRIAMBELOSandy Mirella ANDRIAMBELO
CLUSTER DIRECTOR OF SALES at Radisson Hotel GroupCLUSTER DIRECTOR OF SALES at Radisson Hotel Group
Sarvesh YadavSarvesh Yadav
Corporate Portfolio Revenue Head at Radisson Hotel GroupCorporate Portfolio Revenue Head at Radisson Hotel Group
Eirini PapadopoulouEirini Papadopoulou
Legal Counsel-Data Privacy at Radisson Hotel GroupLegal Counsel-Data Privacy at Radisson Hotel Group