ABDULLAH FOFANA
Riyadh,Saudi Arabia
Summary
Proven expertise in implementing OpenAI APIs, API-based systems integrations, and Zapier workflow automation to optimize processes, improve operational efficiency, and enhance customer experience. Strong background in system testing and IT service management (ITSM)
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior IT Operations Specialist
Al-GhasilAl-Mutaqaddim For laundry Co.
Riyadh
2021.09 - 2026.03
- Designed and managed automated workflows using Zapier, reducing manual operational tasks.
- Led system integration initiatives to align IT infrastructure with business requirements.
- Developed and maintained company website using Squarespace, ensuring availability and usability.
- Oversaw IT operations, project execution, and cross-department technical coordination.
- Provided strategic IT recommendations and introduced new software solutions to support business growth.
- Reduced customer response time by 40% using AI-powered WhatsApp
Systems Developer
Albeshi group for communication and IT
Jeddah
2021.01 - 2021.09
- Collaborated with cross-functional teams to design, implement, and maintain software solutions.
- Conducted system testing and evaluation to ensure quality and reliability.
- Assisted in system enhancements and continuous improvement initiatives.
Product Manager
YOUMATS for communication and IT
Riyadh
2020.01 - 2020.05
- Managed product planning and execution across full product lifecycle.
- Coordinated between technical teams and stakeholders to deliver product objectives.
- Supported roadmap planning and feature prioritization.
IT trainee
SOBOI digital marketing
Madinah
2017.02 - 2017.04
- Participated in development of web and mobile applications.
- Supported digital marketing technical operations and system maintenance.
Education
Bachelor of information Technology - Systems Development and Administration
Al-madinah International University MEDIU
Kuala Lumpur, Malaysia 2014.01 - 2018.01
Skills
- AI & Automation: (OpenAI API), AI Workflow Automation
- Systems Integration: Zapier, API Integrations
- Active Directory
- User Management
- Ticketing Systems
- IT Support & Troubleshooting (Hardware & Software)
- Network basics
- Programming & Web: JavaScript, Squarespace, WordPress
- Testing: System Testing, Integration
- IT Operations Management
- IT Service Management (ITSM)
- IT Infrastructure Strategy
- KPI Tracking & Reporting
- Microsoft 365 admin
Certification
- Fundamentals of Project Management (PMP Basics) – REEF Skills Center, TVTC (2025)
- Ethical Hacking – Management & Science University (2017)
- Web Development Using WordPress – Al-Madinah International University
- Java Programming Course – Al-Madinah International University
LANGUAGES
Arabic - Native
English - Fluent
Timeline
Senior IT Operations Specialist
Al-GhasilAl-Mutaqaddim For laundry Co.
2021.09 - 2026.03
Systems Developer
Albeshi group for communication and IT
2021.01 - 2021.09
Product Manager
YOUMATS for communication and IT
2020.01 - 2020.05
IT trainee
SOBOI digital marketing
2017.02 - 2017.04
Bachelor of information Technology - Systems Development and Administration
Al-madinah International University MEDIU
2014.01 - 2018.01