Abdullah Ghazwani
Dammam, Eastern Province,Saudi Arabia
Summary
Determined and proactive Executive Secretary works with urgency to anticipate needs of senior-level executives. Thrives in fast paced, dynamic environments and employs professionalism and superior communication skills and keen focus on detail, accuracy and business impact of reports and communications.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Experience Team Leader
Calo
Dammam, Saudi Arabia
09.2021 - Current
- Adhered strictly to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
CUSTOMER SERVICE REPRESENTATIVE
Jarir Bookstore
Khobar, Saudi Arabia
10.2018 - 08.2021
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Receptionist
Gama Hospital
Khobar, Saudi Arabia
02.2016 - 09.2017
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Reduced waiting times through effective time and resource management.
Education
Diploma - Executive Secretary
Institute of Public Administration
Dammam, Eastern Province, Saudi Arabia 02/2020 - 06/2022
Skills
- Office management
- Time management
- Superior communication skills
- Efficient under pressure
- Creating positive work environment
- CRM Systems knowledge
- Lead management
- Fair decision-making
Certification
- [Executive Secretary] Doroob
- [Business Management] King's College London
- [Change Management] Institute of Public Administration
- [Human Resources Management] eLearning College
Timeline
Customer Experience Team Leader
Calo
09.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
Jarir Bookstore
10.2018 - 08.2021
Receptionist
Gama Hospital
02.2016 - 09.2017
Diploma - Executive Secretary
Institute of Public Administration
02/2020 - 06/2022
- [Executive Secretary] Doroob
- [Business Management] King's College London
- [Change Management] Institute of Public Administration
- [Human Resources Management] eLearning College
Similar Profiles
DARCEY H. WITTCOFFDARCEY H. WITTCOFF
Residential Behavioral Coach at CaloResidential Behavioral Coach at Calo
Kathryn NortonKathryn Norton
Gallery Assistant at Carole Calo GalleryGallery Assistant at Carole Calo Gallery
Raja Ahmed Anwar Ul IslamRaja Ahmed Anwar Ul Islam
Dispatcher at CALO UAEDispatcher at CALO UAE