Abdullah Ghounaim
Jeddah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
General Guest Relations Assistant
University of Colorado Boulder
05.2022 - 08.2023
- Anticipated and attentively handled guest needs or concerns.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Engaged guests through upbeat conversation and personalized service.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Advised guests about on-property and off-site amenities best suiting needs.
- Sold tickets for different activities, dinners and special events.
- Coordinated schedules and set appointments for guests and staff.
- Typed up professional business correspondence, reports and other documents.
- Logged guest interactions via email, phone and in-person in computer system.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Maintained accurate and up-to-date records of guest information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Managed check-in and check-out procedures for guests.
- Assisted guests with variety of services and local attraction information.
- Provided accurate information regarding local attractions, restaurants and activities.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated and coordinated transportation services for guests.
- Heavy use of Microsoft Excel and Google Sheets to keep employee data and coordinate job positions
Education
Bachelor of Science - Aerospace Engineering
University of Colorado Boulder
Colorado, United States Of America05.2025
High School Diploma -
ثانوية الفيصلية للموهوبين
Jeddah, Saudi Arabia05.2017
Skills
- Safety Processes
- Customer Interaction
- Business Operations
- Special Requests
- Amenities Information
- Efficient Sales Transactions
- Guest Relations Management
- Closing Procedures
- Front Desk Operations
- Call Control
- Message Delivery
- Customer Satisfaction
- Guest Relations
- Information Updates
- Payment Processing
- Dining Recommendations
- Event and Party Planning
- Interdepartmental Coordination
- Customer Support
- Item Pickup and Delivery
- Customer Inquiries
- Records Preparation
- Employee Timesheet Processing
- Transcribing Information
- Quality Control
- Updating Client Data
- Strong Problem Solver
- Microsoft Office
- Managing Databases
- Microsoft Word
- Maintain Records
- Diagnostics and Repair
- Microsoft Excel
- Google Sheets
Languages
Arabic
Native language
English
Proficient
C2
Timeline
General Guest Relations Assistant
University of Colorado Boulder
05.2022 - 08.2023
Bachelor of Science - Aerospace Engineering
University of Colorado Boulder
High School Diploma -
ثانوية الفيصلية للموهوبين
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