Summary
Overview
Work history
Education
Skills
Certification
LANGUAGES
Timeline
Generic

ABDULLAH IBRAHIM ALKHRAIF

Riyadh,Saudi Arabia

Summary

Application support team lead with 12 years of experience in enterprise financial and ERP systems within large government environments. Expertise in Oracle E-Business Suite Financials and Oracle Hyperion Planning, achieving 99% SLA compliance. Strong technical skills in SQL and PL/SQL for troubleshooting across application and database layers. Proven leadership in managing cross-functional teams to ensure high service availability and effective incident management.

Overview

12
12
years of professional experience
1
1
Certification

Work history

Financial Applications Support Lead

Tatweer Educational Technologies
Riyadh
2022.01 - 2026.03
  • Facilitated support for enterprise applications related to financial planning and ERP systems.
  • Assisted with functional and technical support for Oracle EBS Financials and Oracle Hyperion Planning.
  • Managed incident resolution processes to meet SLA requirements.
  • Supported troubleshooting of complex issues across application server and database layers.
  • Coordinated with finance budgeting and IT teams to gather business requirements.
  • Monitored production environments and contributed to preventive measures.
  • Supervised application support team members and enhanced task allocation.
  • Coordinated support across integrated Oracle EBS modules to resolve incidents effectively.
  • Assisted in overseeing Oracle BI reports and dashboards for financial analysis.

ERP Business Analyst

Ministry of Education
Riyadh
2019.05 - 2022.01
  • Provided support for Oracle EBS financial systems and assisted business stakeholders in enhancing enterprise financial applications.
  • Delivered application support for Oracle EBS financials, resolving incidents and system issues at L2/L3 levels.
  • Collaborated with finance and planning teams to aid in system enhancements and production deployments.

Oracle EBS Application Support Specialist

AL-Khaleej Computers & Electronic systems
Riyadh
2013.10 - 2019.05
  • Assisted unified government payroll system with technical troubleshooting for enterprise payroll applications.
  • Provided application support for payroll systems by resolving incidents and service requests.
  • Performed SQL and PL/SQL troubleshooting to address data and system issues.
  • Applied AIM methodology to facilitate system enhancements and resolve issues.
  • Maintained knowledge base documentation to enhance support efficiency.

Education

Engineering and computer Science - Information systems

Salman Bin Abdulaziz University
/2009 - 2013.01

Skills

  • CORE SKILLS

    Enterprise Applications
    Oracle E-Business Suite Financials (Expert): GL, AP, AR, FA, CM
    Oracle E-Business Suite Integration: HRMS (Payroll-to-GL),
    SCM (Procurement-to-AP, Inventory-to-GL)
    Oracle Hyperion Planning, Essbase, Smart View
    Oracle Business Intelligence & Financial Reporting

    Technical Skills
    Oracle Database (11g, 12c, 19c) - Performance Tuning & Troubleshooting
    SQL & PL/SQL - Advanced Level
    Multi-layer Diagnostics (Application, Database, Server)
    Log Analysis & Performance Optimization

    Application Support & ITIL
    Incident Management - SLA Monitoring, Escalation (99% compliance)
    Problem Management - Root Cause Analysis, Preventive Measures
    Change Management - Impact Assessment, Deployment
    Ticketing Systems - Remedy ITSM, ServiceNow

    Leadership & Management
    Team Leadership & Mentoring
    Stakeholder Management & Communication
    Project Coordination & UAT Support
    Knowledge Management & Training Delivery

    Business & Functional
    Financial Planning & Budgeting
    Business Process Analysis
    Government Financial Policies & Compliance

Certification

  • PMP – Project Management Professional (PMI)
  • PMI-PBA – Professional in Business Analysis
  • SAP Technology Skills – Multi-Dimensional Engineers Program (2025).
  • Oracle Hyperion Planning Certified Specialist
  • ITIL Foundation Certification
  • Oracle SQL Introduction

LANGUAGES

Arabic – Native
English – Professional Working Proficiency

Timeline

Financial Applications Support Lead

Tatweer Educational Technologies
2022.01 - 2026.03

ERP Business Analyst

Ministry of Education
2019.05 - 2022.01

Oracle EBS Application Support Specialist

AL-Khaleej Computers & Electronic systems
2013.10 - 2019.05

Engineering and computer Science - Information systems

Salman Bin Abdulaziz University
/2009 - 2013.01
ABDULLAH IBRAHIM ALKHRAIF