ABDULLAH KHALED BIN KHATHRAN
Riyadh, Saudi Arabia
Summary
A data analysis interested with an a market research career and CX/VX in steering and delivering over 100 in 7 different sector to measure the customer/visitors experience and different studies - across customers/visitors pre-experiment expectations and their actual experiences of a customer/visitors and activits by using statsics and data analyzing tools, among the most prominent projects that were studied (e.g., SAR, Ministry of Culture, Thiqah, NIC, DGA, Leejam , Go Telecom, NWC, Riyadh season, and Jeddah season).
Technical Skill: Power BI | IBM SPSS Statistics | Microsoft Office Applications | R Programming
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Executive Researcher
Steadypace
Riyadh, Saudi Arabia
01.2023 - Current
- Analysing and planning studies that achieve of the project
- Identifying the optimization methodology of the research studies by using statistical tools
- Monitoring mystery shopper by inspection visit, creating questionnaire, interviewing and training the mystery shopper
- Building CSAT Survey and ensure successful of demographic approach according of objectives studies
- Deliver the pricing studies to discover what customers are willing to pay for a product or a service
- Cleaning and analysing the data of the surveys to create the data table, score sheet & dashboard to visualise data for the Customer/ Visitor
- Developing report to represent the conclusion of work and highlights matters considered, based on best practice to be Identifying Points of strength and weakness that may require improvement for the projects to support owners
Market Research Analyst
Steadypace
Riyadh, Saudi Arabia
06.2021 - 01.2023
- Analyzing and planning studies that achieve of the project
- Identifying the questionnaire and survey to achieve the project objectives
- Cleaning and analysing the data of surveys to creating the data table, score sheet & dashboard to visualise data for the Customer/ Visitor
- Developing report to represents the conclusion of work and highlights matters considered, based on best practice to be Identifying Points of strength and weakness that may require improvement for the projects to support owners
Education
Bachelor in Operations Research -
King Saud University
2016 - 2020
Skills
- Analytics and Data Visualization
- Data Analysis
- Manage and monitoring mystery shopper/visitor
- CSAT Survey
- Team Building & Leadership
- Process Improvement
- Awareness, Pricing & Understanding study
- Client Management
- Relationship Building
- Power BI Dashboard
- Project Management
Languages
Arabic
Native
English
Elementary
Timeline
Executive Researcher
Steadypace
01.2023 - Current
Market Research Analyst
Steadypace
06.2021 - 01.2023
Bachelor in Operations Research -
King Saud University
2016 - 2020
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