Abdullah Mahsoon
Jeddah ,Saudi Arabia
Summary
Versatile IT professional with expertise in security, system analysis, and secure database administration. Adept at resolving technical issues, provisioning support, and ensuring system integrity while fostering collaboration through excellent communication skills. Skilled in CRM software utilisation, data entry proficiency, and multitasking to optimise operational efficiency. Dedicated to enhancing organisational performance through innovative problem-solving and risk management strategies.
Overview
1
1
Certification
Work History
Call centre agent
extensya
Jeddah, Mecca Region
11.2024 - 04.2025
- Increased client trust by providing accurate product information.
- Performed data entry tasks to keep records up-to-date and organised.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Improved team productivity through effective collaboration and teamwork.
Education
Bachelor of Computer Science - Cybersecurity
Jeddah international college
Skills
- Quick learner of diverse computer languages
- Proficient problem-solver in IT intricacies
- Excellent communicator fostering collaboration
- knowledgeable in network security and risk management
- Skilled in system analysis for optimal performance
- Proficient in secure database administration
- Dedicated team player ensuring system integrity and data security
- Knowledge of crm software
- Technical support provisioning
- Data entry proficiency
- Keyboard typing speed
- Multitasking
- Resolving issues
Certification
LYRAE Summer Training Program
College Bachelor's Degree
Institute of Electrical and Electronics Engineers Organization.
Languages
English
Advanced
Arabic
Native
Projects
Managed a development of an online blood bank system.
Led the senior project on systematic smart libraries.
Developed a secure database system for improved data protection.
Timeline
Call centre agent
extensya
11.2024 - 04.2025
Bachelor of Computer Science - Cybersecurity
Jeddah international college
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