ABDULLAH MOHAMMED OBAIDUL HOQUE
JEDDAH,Saudi Arabia
Summary
Accomplished professional with expertise in ticketing compliance and customer service excellence, adept at managing booking systems and resolving issues efficiently. Demonstrates proficiency in training and development, baggage handling procedures, and flight operations coordination to enhance passenger experience. Skilled in communication efficiency, flight scheduling understanding, and maintaining patience under pressure. Possesses comprehensive knowledge of aircraft loading techniques, hazardous materials awareness, ground operations coordination, passport and visa checks, check-in operations, airline software proficiency, multi-language communication, airport security standards, lost luggage handling, customer service excellence, incoming call management, and reservation billing. Committed to advancing career goals by leveraging extensive skills to optimise operational efficiency within the aviation industry.
Dependable Reservations Agent with experience providing exceptional service in busy hospitality environments. Plans and prioritises well to meet high-volume switchboard demands. Positive and collaborative for enhanced team and customer environments.
Friendly Airport Customer Service Agent with knack for creating positive passenger experiences. Solved countless customer issues swiftly and improved satisfaction levels. Helped streamline check-in processes, leading to smoother operations and happier travellers.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Ticketing and reservation Supervisor
ELAF GROUP GSA BIMAN BANGLADESH AIRLINES
JEDDAH, SAUDI ARABIA
12.2020 - 12.2024
- Oversaw ticketing operations ensuring compliance with airline regulations.
- Managed reservation systems streamlining booking processes for customers.
- Coordinated daily workflows enhancing team efficiency and customer satisfaction.
- Trained new staff members on ticketing procedures and customer service skills.
- Resolved customer inquiries providing exceptional support and problem-solving.
- Maintained up-to-date knowledge of airline policies and industry trends.
- Handled all aspects of billing and payment processing without errors.
- Adopted latest reservation software, enhancing process efficiency.
Airport customer service agent
ELAF GROUP GSA BIMAN BANGLADESH AIRLINES
Jeddah, Mecca Region
12.2020 - 12.2024
- Provided exceptional customer service to passengers, ensuring a smooth check-in process.
- Assisted with luggage handling and queries, promoting a positive travel experience.
- Coordinated with various departments to resolve passenger issues and enhance service efficiency.
- Managed ticketing processes and boarding procedures, maintaining compliance with airline policies.
- Monitored flight schedules and communicated updates to passengers, reducing wait times.
- Managed guest check-in and check-out processes to ensure smooth arrivals and departures.
- Checked passenger identification and issued boarding passes for secure flights.
- Ensured efficiency with management of passenger luggage.
- Coordinated with ground staff for expedited baggage handling processes.
- Enhanced customer satisfaction by providing excellent service at check-in counters.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Spoke clearly to communicate easily with non-native speakers.
- Announced flight status updates and information about gate changes over PA system.
- Handled special passenger requests professionally, catering to diverse needs.
- Assured seamless travel experience with proficient handling of boarding gates procedures.
- Managed ground operations ensuring timely baggage handling and aircraft servicing. 2.Coordinated with flight crews and ground staff to ensure seamless turnaround times. 3.Trained and mentored new team members on safety protocols and operational procedures. 4.Implemented improvements in workflow processes to enhance overall efficiency and productivity. 5.Maintained accurate records of flight operations and ground activities for compliance purposes. 6.Operated ground support equipment safely and effectively to assist aircraft movements. 7.Resolved passenger inquiries and concerns promptly to enhance customer satisfaction. 8.Collaborated with various departments to streamline communication and coordination efforts.
- Developed and maintained operational reports to track flight schedules and crew assignments.
- Developed flight plans to enhance fuel efficiency.
- Achieved lower error rate with rigorous training programmes.
- Handled emergency situations promptly, reducing potential risks and hazards.
- Facilitated effective communication between pilots and ground staff.
TICKETING SALES OFFICER
AHMED ALOWAIFI AVIATION
Jeddah, Mecca Region
02.2016 - 10.2019
- Delivered exceptional customer service by assisting clients with ticket purchases and travel inquiries.
- Processed ticket transactions efficiently using advanced booking systems and software tools.
- Collaborated with team members to manage high-volume sales during peak travel periods.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty across diverse client bases.
Education
High School Diploma - SCIENCE
BANGLADESH INTERNATIONAL SCHOOL ENGLISH SECTON ,JEDDAH
SAUDI ARABIA 09.2010 - 08.2017
Skills
- Ticketing compliance
- Customer service excellence
- Booking system management
- Issue resolution techniques
- Training and development
- Baggage handling procedures
- Flight operations coordination
- Passenger experience enhancement
- Communication efficiency
- Flight scheduling understanding
- Patience under pressure
- Aircraft loading techniques
- Hazardous materials awareness
- Ground operations coordination
- Passport and visa checks
- Check-In operations
- Knowledge of airline software
- Multi-Language communication
- Airport security standards
- Lost luggage handling
- Customer Service
- Incoming call management
- Reservation billing
Languages
English
Intermediate
Arabic
Fluent
Hindi
Intermediate
Bengali
Native
Urdu
Intermediate
Affiliations
- CREATING IDEAS
- GAMES
- GYM
Certification
I HAVE AMADEUS CERTIFICATION OF RESERVATION TICKETING AND FARES
Timeline
Ticketing and reservation Supervisor
ELAF GROUP GSA BIMAN BANGLADESH AIRLINES
12.2020 - 12.2024
Airport customer service agent
ELAF GROUP GSA BIMAN BANGLADESH AIRLINES
12.2020 - 12.2024
TICKETING SALES OFFICER
AHMED ALOWAIFI AVIATION
02.2016 - 10.2019
High School Diploma - SCIENCE
BANGLADESH INTERNATIONAL SCHOOL ENGLISH SECTON ,JEDDAH
09.2010 - 08.2017