Abdullah Mraebet
East,Saudi Arabia
Summary
Offering strong foundation in IT support with focus on problem-solving and customer service excellence. Knowledgeable about hardware and software troubleshooting, network configurations. Ready to use and develop critical thinking, communication, and technical skills in IT support role.
Overview
2
2
years of professional experience
1
1
Certification
Work history
IT support technician
Jawad Electronics
2025.09 - 2025.12
- Collaborated with team members on complex projects and achieved successful outcomes through effective problem-solving techniques.
- Resolved complex network issues in a timely manner due to adept problem-solving skills.
- Installed and maintained CCTV systems to improve security measures.
- Provided technical support to customers, ensuring satisfaction and loyalty.
Customer service representative
Majorel – National Water Company project
Damam
2025.01 - 2025.03
- Streamlined processes through efficient record keeping.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Trainee-IT Support Technician
Qatif Central Hospital
2024.03 - 2024.06
- Troubleshot operating systems, hardware and software problems.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Answered user questions about hardware and software operation to help resolve problems.
Education
Diploma - Network Systems Administration Technology
Technical and Vocational Training Corporation
2001.04 -
Skills
- Hardware installation
- Windows Server
- Operating system & software setup
- Software troubleshooting
- Helpdesk operations
- Ticket logging and & issue tracking
courses
- Troubleshooting Common PC Issues for Users _ LinkedIn Learning (2025).
- CCNA: Switching and Routing Essentials – Cisco Networking Academy (2024).
- CCNA: Introduction to Networks – Cisco Networking Academy (2024).
- IT Essentials : hardware and software – Cisco Networking Academy (2024).
- Cybersecurity Essentials – Cisco Networking Academy (2024).
Certification
Computer Network Technician - Saudi Council of Engineers (2025).
Languages
English
Intermediate
Arabic
Fluent
Timeline
IT support technician
Jawad Electronics
2025.09 - 2025.12
Customer service representative
Majorel – National Water Company project
2025.01 - 2025.03
Trainee-IT Support Technician
Qatif Central Hospital
2024.03 - 2024.06
Diploma - Network Systems Administration Technology
Technical and Vocational Training Corporation
2001.04 -