Abdullah Mustafa Koumi
Al Madinah Al Munawwarah,Saudi Arabia
Summary
Experienced Bank Operations Manager with 6 years of work at Alinma Bank. Skilled in banking, finance, and service sectors. Proven ability in delivering top-tier customer service, managing financial records, and streamlining operational processes. Acted as Deputy Operations Manager for the Western Region, overseeing the performance of 12 branches during a two-month delegation period, strengthening leadership and multi-branch coordination skills. Certified VAT Specialist, with deep knowledge in anti-fraud frameworks, tax compliance, and financial governance. Adept at problem-solving, data analysis, and team leadership.
Overview
12
12
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work history
Operations Manager
Alinma
Madinah
12.2024 - 06.2025
- Leading daily operations, managing temporary teams, improving efficiency and service quality, monitoring operational KPIs, and reporting to senior management.
- Oversaw daily banking operations including account management, loan processing, cash handling, and transaction reconciliation.
- Implemented process improvements to increase operational efficiency and reduce turnaround times.
- Ensured full compliance with internal policies, regulatory requirements (e.g., AML, KYC), and audit standards.
- Managed and coached cross-functional teams to maintain high service standards and meet performance targets.
- Collaborated with IT and business units to automate routine processes and enhance digital banking capabilities.
- Handled escalations, resolved customer issues, and ensured a seamless banking experience.
- Led operational risk assessments and implemented controls to safeguard bank assets and customer data.
- Supported branch or regional managers in achieving business goals and implementing strategic initiatives.
Senior Banking Services Officer
Alinma Bank
09.2019 - 12.2024
- Delivering excellent banking services, opening accounts, issuing cards, handling daily transactions, achieving branch goals, and ensuring compliance with AML policies.
Teller
Ersal Money Transfer Company
11.2018 - 08.2019
- Handling local and international money transfers, serving clients according to transfer regulations, ensuring transaction accuracy and cash handling procedures.
General Accountant
Al Dar Al Ahlia Hospital
09.2018 - 11.2018
- Recording daily accounting transactions, preparing financial reports, account reconciliations, and ensuring compliance with financial policies.
Accountant
Friends of Blood Banks Association
10.2017 - 04.2018
- Managing the association's financial accounts, preparing budgets and reports, monitoring expenses and revenues within a nonprofit framework.
Cooperative Training - General Accountant
Saudi Electricity Company
07.2017 - 09.2017
- Gained hands-on accounting skills through journal entry recording, report preparation assistance, and exposure to corporate operations.
Personnel Affairs
Al Qaswa Trading Company
Madinah
01.2013 - 02.2016
- Managing employee records, payroll preparation, attendance monitoring, and handling hiring and resignation procedures.
Education
Bachelor of Accounting -
Taibah University
Skills
- Financial Fraud Investigation
- VAT Compliance & Reporting
- Banking & Customer Service Operations
- Financial Accounting & Reconciliation
- Operational Risk Management
- Team Leadership & Daily Operations Oversight
- Microsoft Excel & Financial Systems
- AML & Anti-Terrorism Regulations
- Communication & Client Relations
- Adaptability in Fast-Paced Environments
Certification
VAT Specialist Certificate
Languages
Arabic
English
Courses
- Financial Fraud Examiner Course, 40 Training Hours
- VAT Course, Ali alnasser office
- International Accounting Standards Conversion Course, Taibah University
- English Language, New-horizon institute
- Modern Marketing Skills, Taibah University
- Basics of Computer Use, New-horizon institute
- Financial Accounting Program
- Excel Mastery Program, 22 Hours
- Anti-Terrorism and Money Laundering Program
- VAT Specialist Exam Preparation Course
- Human Error Risk Management, Alinma Bank
- VAT Specialist, +60 Hour Training Course
Timeline
Operations Manager
Alinma
12.2024 - 06.2025
Senior Banking Services Officer
Alinma Bank
09.2019 - 12.2024
Teller
Ersal Money Transfer Company
11.2018 - 08.2019
General Accountant
Al Dar Al Ahlia Hospital
09.2018 - 11.2018
Accountant
Friends of Blood Banks Association
10.2017 - 04.2018
Cooperative Training - General Accountant
Saudi Electricity Company
07.2017 - 09.2017
Personnel Affairs
Al Qaswa Trading Company
01.2013 - 02.2016
Bachelor of Accounting -
Taibah University
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