Abdullah Nasser
Riyadh
Summary
I have several years of experience in luxury retail, specializing in sales, client relationship management, and product care operations. My background includes working as a Cashier, Client Advisor, and Product Care Manager, where I developed expertise in customer service, inventory management, repair coordination, and team training. I am passionate about delivering exceptional client experiences, maintaining high operational standards, and contributing to business growth through strong product knowledge and effective communication.
Overview
1
1
Certification
3
3
years of post-secondary education
9
9
years of professional experience
Work history
Product Care Manager – Riyadh Stores
Gucci
Riyadh
2022.02 - Current
- Managed pre-sales and after-sales product care operations.
- Evaluated repairs (Internal, External, and HQ) and monitored service cases.
- Coordinated incoming and outgoing repair shipments and tracked their progress.
- Conducted monthly meetings with Gucci Product Care management to review performance and service quality.
- Led daily briefings and trained store teams on product care procedures.
- Achieved KPI targets, including repair lead time.
- Provided regular customer updates throughout the repair process.
- Conducted weekly/monthly cycle counts and annual inventory.
- Performed pre-sale product quality inspections and raised repair cases when required.
- Reviewed after-sales repair requests and coached sales teams to improve accuracy.
- Collaborated with store managers to enhance customer service standards.
- Resolved customer complaints while maintaining luxury service standards.
- Maintained advanced product knowledge, including materials and product care expertise.
Client advisor
Tanagra, Chalhoub Group
Riyadh
2020.10 - 2021.12
- Achieved sales targets through excellent customer service.
- Demonstrated strong product knowledge.
- Managed clienteling and home viewing services.
- Performed opening and closing of the store and cash register.
- Conducted cycle counts and inventory checks.
- Maintained product presentation and polished silver items.
- Ensured display cleanliness and visual merchandising standards.
Client advisor
TAG Heuer, Chalhoub Group
Riyadh
2018.11 - 2020.10
- Achieved sales targets through exceptional customer service.
- Applied product knowledge and storytelling to enhance the client experience.
- Managed clienteling and customer follow-ups.
- Handled product repairs and spare parts requests.
- Responded to emails and prepared weekly/monthly reports.
- Performed daily opening, closing, cash deposits, and banking.
- Conducted daily, weekly, monthly cycle counts and annual inventory.
- Received and dispatched stock shipments.
- Reported store incidents and supported daily store operations.
Sales Executive
Massimo Dutti
Riyadh
2017.09 - 2018.09
- Processed customer transactions accurately and efficiently using the point-of-sale (POS) system.
- Prepared and reconciled daily cash float, ensuring accurate cash handling and balancing.
- Performed opening and closing procedures in accordance with company policies.
- Maintained store cleanliness, organization, and visual presentation standards.
- Assisted with cycle count inventory checks to ensure stock accuracy.
- Delivered excellent customer service while supporting daily store operations.
Education
High School -
Mohammed bin Abdulaziz
Riyadh, Saudi Arabia 2014.01 - 2017.04
Skills
- Luxury Retail Sales
- Client Relationship Management (Clienteling)
- Customer Service Excellence
- Product Knowledge
- Product Care & Repair Management
- Repair Assessment
- Pre-Sales & After-Sales Support
- Complaint Resolution
- Sales Target Achievement
- KPI Management
- Team Leadership
- Team Training & Coaching
- Store Operations
- Inventory Management
- Cycle Count
- Annual Stock Audit
- Quality Control
- Shipment & Logistics Coordination
- Cash Handling
- Banking & Cash Reconciliation
- Store Opening & Closing
- Incident Reporting
- Report Preparation
- Email Communication
- Visual Merchandising
- Cross-Functional Collaboration
- Problem Solving
- Communication
- Time Management
- Attention to Detail
- Customer Focus
- Organization
- Adaptability
Certification
Start Program - ChalhoubGroup (10/2019)
Languages
English Native or Bilingual Proficiency
Arabic Native or Bilingual Proficiency
Interests
Music, Reading, Gaming, Watching, Traveling
Timeline
Product Care Manager – Riyadh Stores
Gucci
2022.02 - Current
Client advisor
Tanagra, Chalhoub Group
2020.10 - 2021.12
Client advisor
TAG Heuer, Chalhoub Group
2018.11 - 2020.10
Sales Executive
Massimo Dutti
2017.09 - 2018.09
High School -
Mohammed bin Abdulaziz
2014.01 - 2017.04