Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Abdullah nasser mulhem

Riyadh

Summary

Adept at navigating high-stress customer interactions, I enhanced loyalty at Mobily by resolving complaints with empathy and efficiency. My experience as a Barista at Starbucks further honed my adaptability and problem-solving skills, ensuring customer satisfaction and safety. My approach combines active listening with a proficiency in customer service tools, driving significant improvements in customer experience.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Mobily
12.2021 - 09.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Barista

Starbucks
10.2020 - 05.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Education

High School Diploma -

Digital Schools
Riyadh, Saudi Arabia

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility

Timeline

Customer Service Representative

Mobily
12.2021 - 09.2022

Barista

Starbucks
10.2020 - 05.2021

High School Diploma -

Digital Schools
Abdullah nasser mulhem