ABDULLAH SALAH ALMESHERI
Al Khobar,Saudi Arabia
Summary
Results-driven operations supervisor with a strong background in team leadership and daily operational management. Expertise in customer service, complaint resolution, and financial transactions including invoicing and collections. Experienced in reporting and coordination using Microsoft Office applications. Committed to SOP compliance and safety in ammonia plant operations, seeking to enhance operational efficiency in a forward-thinking organisation.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Key Account (Customer Support & Billing)
Lumi Rental Company
Dammam, Saudi Arabia
2023.01 - 2026.02
- Support corporate customers with vehicle issues (maintenance, transport, replacement) and ensure timely resolution.
- Handle international authorization requests and ensure accurate processing.
- Issue invoices per contract terms and coordinate billing requirements.
- Follow up on receivables and collect financial dues from companies to support cash flow.
Accountant & Quality Supervisor
QAF Coffee Roasters
Al Khobar
2022.01 - 2023.01
- Managed daily financial transactions including sales and purchases; processed payments and prepared sales reports.
- Monitored product quality and service standards to maintain a high customer experience.
- Collaborated with team members to achieve daily sales targets and ensure smooth operations.
Operations Supervisor
Story Art Company
Al Khobar
2018.01 - 2022.01
- Supervised day-to-day operations across branches and improved workplace environment and operational efficiency.
- Recruited and coached staff to deliver high-quality customer support and consistent service.
- Handled customer complaints related to beverages/food quality and service, ensuring effective resolutions.
- Monitored branch expenses, supported budgeting, and identified cost-reduction opportunities.
- Managed supplier relationships and reported performance to stakeholders.
Operator (Ammonia Plant)
SAFCO (SABIC)
Jubail Industrial City
2013.01 - 2018.01
- Operated day-to-day production activities in the ammonia plant with focus on safe operating conditions and product quality.
- Performed unit start-up, shutdown, and troubleshooting; executed equipment isolation and handover to maintenance.
- Ensured strict adherence to SOP implementation and safe work practices.
- Exposure to plant operations: Desulphurization, CO₂ removal, Ammonia converter operation, cryogenic hydrogen separation.
Education
SABIC Basic Operation Program -
Jubail Technical Institute
Jubail Industrial City, Saudi Arabia 2013.01 - 2014.04
Skills
- Operations Supervision Team Leadership Day-to-day Operations
- Customer Service Complaint Resolution Key Account Support
- Invoicing Billing Collections Daily Financial Transactions
- Reporting Coordination Microsoft Office (Excel, Word, PowerPoint)
- SOP Compliance Safety & HSE Awareness Plant Operations Exposure (Ammonia)
Certification
- Fundamentals & Principles of Ammonia Plant Startup & Operations (SAFCO)
- Safety Training: First Aid Level 1 | Firefighting 1 & 2 | ERT (Emergency Rescue Team)
LANGUAGES
Arabic (Native)
Native
English
Fluent
Timeline
Key Account (Customer Support & Billing)
Lumi Rental Company
2023.01 - 2026.02
Accountant & Quality Supervisor
QAF Coffee Roasters
2022.01 - 2023.01
Operations Supervisor
Story Art Company
2018.01 - 2022.01
Operator (Ammonia Plant)
SAFCO (SABIC)
2013.01 - 2018.01
SABIC Basic Operation Program -
Jubail Technical Institute
2013.01 - 2014.04