Abdullah Shiami
Jeddah
Summary
Dynamic IT professional with extensive experience at Khatib & Alami, excelling in network administration and team leadership. Proven track record in enhancing system security and optimizing performance, while fostering collaboration and resolving complex issues. Adept at implementing innovative solutions that drive productivity and meet organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT System Administrator & IT Team Leader
Khatib & Alami Consolidated Company
08.2020 - Current
- IT Team Leader: managing the IT team, overseeing technical operations like systems, software, and networks, providing technical support, ensuring project delivery, and fostering a positive and productive work environment through effective communication and coaching. Key responsibilities involve setting technical standards, resolving complex issues, managing performance, and coordinating with other departments to meet organizational IT goals.
- IT System Administrator: installing, configuring, and maintaining an organization's hardware, software, and network infrastructure to ensure its smooth operation, security, and reliability. Key responsibilities include user account management, system monitoring, performance tuning, implementing security patches and backups, troubleshooting technical issues, and supporting users. They also play a crucial role in researching and recommending new technologies to enhance productivity and meet business needs.
IT Supervisor & Acting IT Manger
Higher institute for power and water technology
10.2019 - 08.2020
- IT System Administrator: installing, configuring, and maintaining an organization's hardware, software, and network infrastructure to ensure its smooth operation, security, and reliability. Key responsibilities include user account management, system monitoring, performance tuning, implementing security patches and backups, troubleshooting technical issues, and supporting users. They also play a crucial role in researching and recommending new technologies to enhance productivity and meet business needs.
IT System Administrator & Help-Desk Supervisor
Laureate Vocational Saudi Arabia
08.2013 - 10.2019
- IT System Administrator: installing, configuring, and maintaining an organization's hardware, software, and network infrastructure to ensure its smooth operation, security, and reliability. Key responsibilities include user account management, system monitoring, performance tuning, implementing security patches and backups, troubleshooting technical issues, and supporting users. They also play a crucial role in researching and recommending new technologies to enhance productivity and meet business needs.
- Help Desk Supervisor: install and configure computer systems, diagnose hardware and software faults, and solve technical and application problems, either over the phone or in person.
MMS controller (Maintenance Management System)
Saudi OGER
08.2011 - 08.2013
- IT System Administrator: installing, configuring, and maintaining an organization's hardware, software, and network infrastructure to ensure its smooth operation, security, and reliability. Key responsibilities include user account management, system monitoring, performance tuning, implementing security patches and backups, troubleshooting technical issues, and supporting users. They also play a crucial role in researching and recommending new technologies to enhance productivity and meet business needs.
Desktop ENG & Remote Support ENG
Wipro Arabia Limited
06.2008 - 06.2011
- Help Desk Supervisor: install and configure computer systems, diagnose hardware and software faults, and solve technical and application problems, either over the phone or in person.
Education
Bachelor of Science - general management, Organization and management development
King Abdul-Aziz University
Jeddah06-2016
Associate of Science - Network and System Administration
King Abdul-Aziz University
Jeddah01.2008
Skills
- Network administration and troubleshooting
- Problem solving
- Team leadership and management
- Performance management
- File system administration
- Configuration management
- Desktop troubleshooting
- System security
- Backup solutions
- Software and hardware troubleshooting
- Helpdesk operations
- Email administration
Certification
- English language courses, Saudi British Center, Jeddah, 1st, 2nd, 5th, 7th
- English language course, English language center, King Abdul-Aziz University
- Administering Windows Server 2012 (70-411), 04/04/18
- Configuring Server 2012 (70-412), 06/18/17
- Goal setting ultimate guide, 08/15/17
- Introduction to cloud computing, 06/27/19
- Leadership new manager training for technical professionals, 08/30/17
- Managing employees young and old (multi-generation management), 01/14/18
- Microsoft Azure: Arabic from zero to hero, P1, 06/27/19
- Training of trainers (TOT), 11/24/19
- Exam officer for Cambridge and Oxford exams
- Employee of the month, 07/01/12
- Workshop in time management, KAUST, 04/01/13
- ITIL, 01/01/20
References
- Dr. Mohammed Al Qarni, +966 543210181
- Mohammed Habanger, +966566689801
- Mustafa Bahaaldin, +966 544-215-320
- Mohammad Hassan, +966 564-665-563
Scientific Certificates
- Bachelor's in general management, 2015, Organization and management development
- High diploma in Network administration, 2008, Computer Information Technology
Languages
Arabic
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
IT System Administrator & IT Team Leader
Khatib & Alami Consolidated Company
08.2020 - Current
IT Supervisor & Acting IT Manger
Higher institute for power and water technology
10.2019 - 08.2020
IT System Administrator & Help-Desk Supervisor
Laureate Vocational Saudi Arabia
08.2013 - 10.2019
MMS controller (Maintenance Management System)
Saudi OGER
08.2011 - 08.2013
Desktop ENG & Remote Support ENG
Wipro Arabia Limited
06.2008 - 06.2011
Bachelor of Science - general management, Organization and management development
King Abdul-Aziz University
Associate of Science - Network and System Administration
King Abdul-Aziz University
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