Abdullah Ahmad Alhodaibi
Riyadh,Saudi Arabia
Summary
Dynamic professional with a solid background in communication, leadership, and teamwork. Proven ability to perform under pressure while achieving business objectives through strategic upselling. Committed to ongoing professional development and enhancing team success.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Guest service agent - Team Leader
Radisson Blu Hotel, Riyadh Convention & Exhibition Center
2025.03 - 2026.03
- Achieved the highest recorded upsell since the hotel’s opening.
- Consistently ranked among the top three upsellers
- Cross-trained with the Reservations team and implemented strategies to improve reservation data organization.
- Collaborated with other department leads to ensure seamless workflow across all functions.
- Trained new team members, ensuring consistent performance standards.
- Resolving billing discrepancies or errors found during the night audit
Receptionist
Artal Hotel Company
2024.06 - 2024.10
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Assisted morning team by preparing necessary documentation and updating systems.
- Verified all end-of-day financial reports, ensuring their accuracy before submission to management.
Projects Coordinator
GGC
2021.01 - 2023.01
- Delegated tasks among team members effectively, promoting productivity.
- Monitored project timelines to avoid delays.
- Provided essential administrative support during peak periods, facilitating smoother operation.
- Improved workflow efficiency with structured planning and coordination of tasks.
Education
Bachelor Degree - Management of Tourism and Hospitality
King Saud University
Skills
- Communication Skills
- Adaptability and Responsiveness
- Leadership & Teamwork Skills
- Ability to handle Work Under Pressure
- Microsoft Office
- Upselling skills
Certification
- Convention Management and Service - American Hotel & Lodging Educational Institute (AHLEI)
- Hospitality Revenue and Demand Management - Les Roches
- Public Relations/ Customer Relations - Higher Institute of Tourism and Hospitality (HTMI)
- Customer Service Techniques - Higher Institute of Tourism and Hospitality (HTMI)
- Mustashar Accelerator Program
Languages
English
Advanced
Arabic
Native
Timeline
Guest service agent - Team Leader
Radisson Blu Hotel, Riyadh Convention & Exhibition Center
2025.03 - 2026.03
Receptionist
Artal Hotel Company
2024.06 - 2024.10
Projects Coordinator
GGC
2021.01 - 2023.01
Bachelor Degree - Management of Tourism and Hospitality
King Saud University