Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Abdullah Alawi Saleh Ahmed

Saudi Arabia - Riyadh

Summary

To be an effective member of the organization in which I work and to work hard to achieve the desired goals and successes with all dedication, professionalism and professionalism, in addition to being keen on self-development in the field of work and aspiring to achieve self-fulfillment and satisfaction with work

Overview

8
8
years of professional experience

Work History

SUPERVISOR

NEJOUDCOMPANY - ARABICA
01.2021 - Current
  • Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
  • Prepared and reconciled cash, check and credit card payments using [Software].
  • Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
  • Monitored and guided revenue cycle operations.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

SUPERVISOR ANS BARISTA

ALSHAYA GROUP - STARBUCKS
01.2020 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Customer Service Call Center Representative

JOLLY CHIC
01.2018 - Current
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Approved and terminated customer contracts upon request.

Customer Service and Operations

AJEER COMPANY
01.2016 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

Skills

    The ability to work under pressure

    Take responsibility

    Punctuality

    Fast learning

    Planning and organization

    Communication with other

Languages

Arabic, English
Native language

Timeline

SUPERVISOR

NEJOUDCOMPANY - ARABICA
01.2021 - Current

SUPERVISOR ANS BARISTA

ALSHAYA GROUP - STARBUCKS
01.2020 - Current

Customer Service Call Center Representative

JOLLY CHIC
01.2018 - Current

Customer Service and Operations

AJEER COMPANY
01.2016 - Current

Similar Profiles

CREATE PROFILE
Abdullah Alawi Saleh Ahmed