ABDULLAH FAISAL ALHARBI

• Planning operations and collecting sales data for the Northern Region offices .

• Demonstrated exceptional proficiency in Excel, improving data accuracy by 100% , also Streamlined office operations, reducing retrieval time by 50% and enhancing workflow.

• Managing ADA’A Evaluation cycle and ensure effective implementation

•Continuous Improvement: Overseeing new improvement initiatives, Resulting in increased service quality and customer satisfaction (new brand identity - QWITING - e-archiving ...)

• Directs day-to-day unit operations with a focus on accuracy, efficiency, and continuous improvement.
• Successfully manages complex tasks and strategic planning under tight deadlines

• Managed 7 major long-term customer accounts, generating an annual revenue of SR 50,000,000.
• Consistently secured contract renewals through proactive relationship management and service excellence.
• Utilized client feedback and data-driven reporting to enhance service delivery and maintain account health.

Selected to supervise 3 high-volume Hajj seasons (2015, 2017, 2018) through delegated leadership

• Recognized with multiple letters of recommendation for outstanding attendance and performance records

Supported travel agency operations and managed corporate account inquiries.