ABDULLAH IBRAHIM ALSOWAILEM
Al-Ahsa
Summary
Solutions-oriented Electronic / Computer Engineering poised to leverage related training, practicum and experience by contributing to electronic engineering functions.
- In-depth knowledge of electronic and computer engineering methodologies and design techniques, with the ability to apply them to achieve key project objectives.
- Ability to plan, coordinate and execute successful electronic engineering projects throughout entire lifecycle.
- Adept at clearly establishing priorities, managing cross-functional teams and driving timely completion of complex, large-scale engineering projects.
- Outstanding ability to gather and translate complex technical requirements into practical, reliable, cost-effective projects and designs.
- Adept at clearly establishing engineering priorities, participating in cross-functional teams and contributing to timely completion of complex electronic and computer engineering projects.
Overview
11
11
years of professional experience
Work History
Sr Supervisor Area IT
Saudi Aramco
Khursaniyah
08.2023 - Current
- Developed and implemented strategies to improve operational efficiency of the section.
- Conducted performance appraisals for staff members in the section.
- Provided guidance and assistance to staff to ensure successful completion of tasks.
- Managed a team of 52 personnel within the section, and 4 of them are CPH reporting directly to me (Group Leaders).
- Organized regular meetings with stakeholders to discuss progress and any issues arising from activities in the section.
- Ensured compliance with established policies, procedures, regulations and internal controls within the section.
- Supervised daily operations of the section including planning, organizing, staffing, directing and controlling activities.
- Identified training needs for staff in the section and developed appropriate training programs accordingly.
- Drafted reports regarding achievements and areas needing improvement within the section.
- Analyzed data related to productivity levels in order to identify areas for improvement within the section.
- Established effective communication channels between all departments involved in operations of the section.
- Liaised with external vendors for procurement of materials needed by the section.
- Resolved conflicts among staff members in an efficient manner.
- Maintained records concerning activities carried out by personnel within the sections.
- Identified areas for improvement in existing systems and processes and developed solutions accordingly.
Customer Relations Supervisor
Saudi Aramco
Tanajib
01.2023 - 05.2023
- Developed and implemented group activities to promote team building and collaboration.
- Developed training programs for new customer relations employees.
- Provided coaching and counseling to improve employee performance.
- Maintained a high level of professionalism among customer relations team members.
- Investigated customer complaints and disputes, resolving issues in an efficient manner.
- Worked with corporate partners to ensure quality standards were met consistently.
- Identified areas for improvement in the customer service process and implemented solutions accordingly.
- Analyzed customer feedback data to identify trends in product and service usage patterns.
- Tracked customer service issues and provided regular updates to management on progress towards resolution.
- Collaborated with marketing teams to develop promotional campaigns that would attract more customers.
- Organized events such as webinars or workshops aimed at enhancing the knowledge base of customers.
- Trained and mentored new hires in customer service excellence and CRM software usage.
IT Group Leader
Saudi Aramco
Shaybah
01.2021 - 03.2023
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Compiled and verified data to resolve issues and streamline efficiency.
- Identified needs of customers promptly and efficiently.
- Devised implementation plans and performed cost-benefit and ROI analyses.
- Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
- Streamlined established processes by implementing client and employee feedback.
- Connected with customers to explain system changes and integrate customer feedback into improvement processes.
- Maintained close connection with project personnel to quickly identify and resolve problems.
Head of Global IT Office
Saudi Aramco
Dhahran
05.2022 - 05.2022
- Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
- Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
- Established measures to promote diversity and drive equal access to opportunity and advancement.
- Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Coached staff members to develop long-term career goals.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Responded to customer questions regarding products, prices and availability.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
- Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
- Identified needs of customers promptly and efficiently.
- Defined appropriate metrics and measurements to drive results.
- Integrated customer-centric advertising workflow methodology toward ad delivery initiative and drove profitability through cost-reducing strategies.
- Compiled and verified data to resolve issues and streamline efficiency.
- Coordinated services with external companies to check whether utility installations were completed on schedule.
Operation Engineering Group Leader
Saudi Aramco
Abqaiq
05.2020 - 08.2020
- Identified and implemented most acceptable resolutions to complex engineering problems.
- Managed and directed material analysis actions to test for durability, brittleness, flex and porousness.
- Partnered with other engineering staff members on projects to offer continual engineering expertise for safe and accurate project results.
- Fostered and maintained collaborative professional working relationship with project leadership team and client.
- Created professional, to-scale sketches to communicate and clarify special requirements.
- Utilized mathematical skills and understanding of engineering principles to design new products.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Project Engineer
Saudi Aramco
Dhahran
11.2019 - 05.2020
- Kept meticulous records detailing cost, quantity information and engineering issues.
- Compared installations against drawings and project specifications for compliance purposes.
- Coordinated project plans to execute major upgrades and successfully guided technical teams in achieving project goals.
- Arranged and processed various documents, engineering specifications, work scopes and payment schedules.
- Delivered detailed and concise directives to team members and worked closely with organizational managers to facilitate project success.
- Prepared cost analyses, tracked change orders and managed schedules to improve project performance.
- Coordinated with project installation group to warrant appropriate technical support during project execution.
- Coordinated and reviewed third-party vendor activities, verifying compliance with project parameters and applicable standards.
- Drafted requests for proposals by defining and pricing deliverable engineering services.
- Maintained detailed knowledge of internal specifications and design standards as well as applicable regulatory requirements.
- Developed conceptual and preliminary engineering documentation for use in project cost estimates.
- Participated in cross-functional teams to bring complex projects from initial design to completion.
- Leveraged outside engineering partners to complement internal resources during project delivery.
- Reviewed design plans and implemented techniques resulting in better optimization.
- Reduced labor and costs by planning and implementing continuous improvement programs.
- Initiated health, safety and quality assurance process controls and observed crew members for compliance.
- Reviewed project requirements to properly commission equipment of systems.
- Identified methods to completely alleviate concerns regarding design, construction and materials.
Communication Engineer
Saudi Aramco
Abqaiq
10.2014 - 11.2019
- Executed pre-built software packages following change management guidelines
- Handled telecommunication engineering duties encompassing all communication operations and maintenance activities
- Collaborated on extensive telecommunication projects throughout all stages
- Executed PMWO for Transmission network elements aligned with manufacturer guidelines
- Created engineering designs related to all IT backbone components.
- Evaluated project blueprints
- Headed various telecommunication teams
- Provided support for end users.
- Procured voice equipment, data resources, cabling materials
- Handled multiple simultaneous deployment projects against strict deadlines.
- Engaged in team, divisional, and technical discussions
- Implemented quality-improvement strategies enhancing efficiency
- Pinpointed essential upgrades for software, voicemail systems, and telephone equipment.
- Ensured reliable backup power by maintaining generators
- Implemented cost-saving strategies
- Oversaw network infrastructure growth
IT Desktop Analyst
Halliburton
Udhailiyah
03.2014 - 10.2014
- Supported users with in-person and remote technical assistance.
- Installed, updated and configured hardware and software.
- Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines.
- Applied internal policies and procedures to new desktop system onboarding processes, installing required software and peripherals per guidelines.
- Participated in maintaining approved vendor lists for hardware repairs, advising internal and external personnel on providers of replacement parts.
- Located required parts and software with established and new vendors.
- Upgraded laptops/desktops, improving speed and performance.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Installed, configured and set up PCs in stores for optimal operation and reporting.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Supported employees with advanced troubleshooting on helpdesk tickets.
- Assisted in technical support process refinement to improve customer service and support.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Organized repair and replacement of PC components and systems.
- Backed up data each evening, helping alleviate lost information following malware incident.
- Updated and reconfigured existing and new computers with current software and operating systems.
- Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
- Maintained inventory of IT supplies by checking and documenting levels regularly.
- Proficient in network protocols, DHCP, DNS and SMPT.
- Responded to support tickets within established timeframe to improve customer service.
- Improved relationships with training organizations and school by remedying hardware and software issues with computers and various language labs.
- Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
- Collected, analyzed and reported on data for use in operational planning.
- Troubleshot, analyzed and maintained software and hardware problems.
- Worked with vendors to ensure that new equipment is installed and resolved in a timely manner.
- Preformed all work activities in accordance to the company’s standards and policies.
- Designed, Monitored and diagnosed LAN/WAN network architecture.
Education
Bachelor of Science - Electronics and Computer Engineering Technology
Bowling Green State University
2013
Safety Considerations at Workplace (Training)
Manufacturing Engineering Solutions
2012
International Communication (Training)
Professional Development Center at LTU
2012
Quality Engineering Systems (Training)
Professional Development Center at LTU
2012
Understanding & Improving Process (Training)
Saudi Aramco
2012
Supply Chain Management (Training)
Professional Development Center at LTU
2012
Future Global Leaders (Training)
Professional Development Center at LTU
2012
Siemens Safety Integration (Training)
International Society of Automation (ISA)
2013
Emergency Response Plan (Training)
Saudi Aramco
2014
Southern Area Oil Operation Safety Orientation (Training)
Saudi Aramco
2014
Terrestrial Trunked Radio (TETRA) System (Training)
Saudi Aramco
2014
ICDL- Concepts of Information Technology (Training)
Saudi Aramco
2014
ICDL- Information and Communication (Training)
Saudi Aramco
2014
Information Protection Practitioner Certification (Training)
Saudi Aramco
2014
OPTINEX 1660SM (STM-16) Operation & Maintenance (Training)
Saudi Aramco
2015
Fiber-optics Installation & Measurement (Training)
Saudi Aramco
2015
Hazard Recognition (Training)
Saudi Aramco
2015
Introduction To Information Security (Training)
Saudi Aramco
2015
Information Security Essentials (Training)
Saudi Aramco
2015
Gas Operations Awareness (Training)
Saudi Aramco
2015
Safety Responsibilities (Training)
Saudi Aramco
2015
Back Safety (Training)
Saudi Aramco
2015
COM112 Introduction to IT Network Engineer Course
Saudi Aramco
2015
Heartsaver (Training)
Saudi Aramco
2016
Fire Safety Awareness (Training)
Saudi Aramco
2016
Injury Reporting and Investigation (Training)
Saudi Aramco
2016
Project Management (Training)
Saudi Aramco
2016
Participating in a Business Meeting (Training)
Saudi Aramco
2016
Saudi Aramco Professional Development Academy Program (Training)
Saudi Aramco
2016
Energy Efficiency (Training)
Saudi Aramco
2016
Project Management (Training)
Saudi Aramco
2016
Participating in a Business Meeting (Training)
Saudi Aramco
2016
Health and Safety (Training)
Saudi Aramco
2016
Introduction to Emotional Intelligence (Training)
Saudi Aramco
2016
COM143 Intro To Transmission Sys. & Apps Course
Saudi Aramco
2017
TETRA IP Course
AIRBUS Defence & Space
2018
TETRA IP Configuration-1 Course
AIRBUS Defence & Space
TETRA IP Configuration-2 Course
AIRBUS Defence & Space
2018
TETRA IP DXT3 & DXTA Course
AIRBUS Defence & Space
2018
TETRA RCS-User & RCS-Admin Course
AIRBUS Defence & Space
2018
TETRA Parameters Course
AIRBUS Defence & Space
2018
TETRA STBS Course
AIRBUS Defence & Space
2018
TETRA TCS
AIRBUS Defence & Space
2018
TETRA TVG
AIRBUS Defence & Space
2018
Fire Safety Awareness Practical
Saudi Aramco
2018
Information Security Essentials (Training)
Saudi Aramco
2018
Innovation Management (Training)
Saudi Aramco
2018
TETRA Base Station Troubleshoot & Maintenance (Training)
Saudi Aramco
2018
Root Cause Analysis (Training)
Saudi Aramco
2018
Four Critical Behaviors (Training)
Saudi Aramco
2018
Skills
Affiliations
Available Upon Request
Timeline
Sr Supervisor Area IT
Saudi Aramco
08.2023 - Current
Customer Relations Supervisor
Saudi Aramco
01.2023 - 05.2023
Head of Global IT Office
Saudi Aramco
05.2022 - 05.2022
IT Group Leader
Saudi Aramco
01.2021 - 03.2023
Operation Engineering Group Leader
Saudi Aramco
05.2020 - 08.2020
Project Engineer
Saudi Aramco
11.2019 - 05.2020
Communication Engineer
Saudi Aramco
10.2014 - 11.2019
IT Desktop Analyst
Halliburton
03.2014 - 10.2014
Bachelor of Science - Electronics and Computer Engineering Technology
Bowling Green State University
Safety Considerations at Workplace (Training)
Manufacturing Engineering Solutions
International Communication (Training)
Professional Development Center at LTU
Quality Engineering Systems (Training)
Professional Development Center at LTU
Understanding & Improving Process (Training)
Saudi Aramco
Supply Chain Management (Training)
Professional Development Center at LTU
Future Global Leaders (Training)
Professional Development Center at LTU
Siemens Safety Integration (Training)
International Society of Automation (ISA)
Emergency Response Plan (Training)
Saudi Aramco
Southern Area Oil Operation Safety Orientation (Training)
Saudi Aramco
Terrestrial Trunked Radio (TETRA) System (Training)
Saudi Aramco
ICDL- Concepts of Information Technology (Training)
Saudi Aramco
ICDL- Information and Communication (Training)
Saudi Aramco
Information Protection Practitioner Certification (Training)
Saudi Aramco
OPTINEX 1660SM (STM-16) Operation & Maintenance (Training)
Saudi Aramco
Fiber-optics Installation & Measurement (Training)
Saudi Aramco
Hazard Recognition (Training)
Saudi Aramco
Introduction To Information Security (Training)
Saudi Aramco
Information Security Essentials (Training)
Saudi Aramco
Gas Operations Awareness (Training)
Saudi Aramco
Safety Responsibilities (Training)
Saudi Aramco
Back Safety (Training)
Saudi Aramco
COM112 Introduction to IT Network Engineer Course
Saudi Aramco
Heartsaver (Training)
Saudi Aramco
Fire Safety Awareness (Training)
Saudi Aramco
Injury Reporting and Investigation (Training)
Saudi Aramco
Project Management (Training)
Saudi Aramco
Participating in a Business Meeting (Training)
Saudi Aramco
Saudi Aramco Professional Development Academy Program (Training)
Saudi Aramco
Energy Efficiency (Training)
Saudi Aramco
Project Management (Training)
Saudi Aramco
Participating in a Business Meeting (Training)
Saudi Aramco
Health and Safety (Training)
Saudi Aramco
Introduction to Emotional Intelligence (Training)
Saudi Aramco
COM143 Intro To Transmission Sys. & Apps Course
Saudi Aramco
TETRA IP Course
AIRBUS Defence & Space
TETRA IP Configuration-1 Course
AIRBUS Defence & Space
TETRA IP Configuration-2 Course
AIRBUS Defence & Space
TETRA IP DXT3 & DXTA Course
AIRBUS Defence & Space
TETRA RCS-User & RCS-Admin Course
AIRBUS Defence & Space
TETRA Parameters Course
AIRBUS Defence & Space
TETRA STBS Course
AIRBUS Defence & Space
TETRA TCS
AIRBUS Defence & Space
TETRA TVG
AIRBUS Defence & Space
Fire Safety Awareness Practical
Saudi Aramco
Information Security Essentials (Training)
Saudi Aramco
Innovation Management (Training)
Saudi Aramco
TETRA Base Station Troubleshoot & Maintenance (Training)
Saudi Aramco
Root Cause Analysis (Training)
Saudi Aramco
Four Critical Behaviors (Training)
Saudi Aramco
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