Abdullah Mohammed Abomadini
Dammam,Eastern Province
Summary
Experienced Call Center professional with strong skills in responding to customer inquiries, resolving customer issues efficiently, and accurately entering data into the system. Able to communicate professionally and provide excellent customer service
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Call centre agent
Hamed Saud Alotaibe Operation and Mintenance Co.
Dhahran, Eastern Province
2024.03 - 2026.05
- Received inbound calls from customers requesting home maintenance services.
- Registered maintenance requests and created service tickets in the system.
- Coordinated with maintenance and operation teams to schedule visits.
- Followed up with customers to ensure service completion and satisfaction.
- Handled customer inquiries and complaints professionally.
- Ensured accurate data entry and proper documentation of service requests.
- Maintained quick response time and clear communication with clients.
Call centre agent
Bravo Contracting Company
Dhahran, Eastern Province
2020.03 - 2024.03
- Received inbound calls from customers requesting home maintenance services.
- Registered maintenance requests and created service tickets in the system.
- Coordinated with maintenance and operation teams to schedule visits.
- Followed up with customers to ensure service completion and satisfaction.
- Handled customer inquiries and complaints professionally.
- Ensured accurate data entry and proper documentation of service requests.
- Maintained quick response time and clear communication with clients.
IT support technician
Zahran Operation & mintenance Co.
Dhahran, Eastern Province
2016.03 - 2020.03
- Provided technical support for computers, printers, and network devices.
- Installed and configured Windows operating systems and software.
- Installed and connected printers and shared devices on the network.
- Diagnosed and resolved hardware and software issues.
- Performed computer maintenance and basic hardware repairs.
- Connected and configured network devices and user systems.
- Updated systems and ensured smooth operation of IT equipment.
- Assisted users in troubleshooting technical issues.
Education
Diploma - Production Mechanical Engineering
Technanical College
Dammam 2011.01 - 2014.01
Certificate in Logistics & Transport -
Middle East Logistics Higher Institute For Training MELI
Dammam, Eastern ProvinceSkills
- Call Center Operations
- Client Communication
- Problem Resolution
- Complaint Management
- CRM & Ticketing Systems
- Data Management & Documentation
- Technical Support & Troubleshooting
- Microsoft Office Suite
- Time Management & Multitasking
- Team Collaboration
- Service Coordination
- Hardware & Software Support
- Network & Printer Configuration
Languages
English
Beginner
Timeline
Call centre agent
Hamed Saud Alotaibe Operation and Mintenance Co.
2024.03 - 2026.05
Call centre agent
Bravo Contracting Company
2020.03 - 2024.03
IT support technician
Zahran Operation & mintenance Co.
2016.03 - 2020.03
Diploma - Production Mechanical Engineering
Technanical College
2011.01 - 2014.01
Certificate in Logistics & Transport -
Middle East Logistics Higher Institute For Training MELI