ABDULLAH SALEH ALKOMAN
Riyadh,Saudi Arabia
Summary
Expert and skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale. High-energy in resolving conflicts through proactive communication. Listens actively to questions and resolves issues and disputes tactfully and effectively. Customer service professional dedicated to effective team management and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer service specialist
SGS - Saudi Ground Services
Riyadh
2016.08 - Current
- Supervised, coordinated, directed and monitored staff activities to ensure prompt, courteous, and accurate responses are provided to customers
- Operate computers and specialist equipment such as airline specific software
- Managed work flow to exceed quality service goals.
Accounting
Foundation Saudi Hardware and Tools Company SACO public shareholding
Riyadh
2015.01 - 2016.01
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Maintained up-to-date knowledge of service changes
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Updated customer orders from start to finish in an accurate and timely manner
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Customer service
Foundation fahad saleh alkoman commercial
Riyadh
2011.01 - 2012.01
Education
High intermediate english course - undefined
Direct English Institute
High School Diploma - undefined
Alolayya school
Skills
- Customer service specialist
- Excellent time management skills
- Microsoft Outlook, Word and Excel
- Effective problem solver
- Multitasking skills
- Adherence to high customer service standards
Certification
- SAFETY AWARENESS COUSRE, Saudi Ground Services Company, Riyadh,
- SECURITY AWARENESS COUSRE, Saudi Ground Services Company, Riyadh,
- HUMAN FACTORS COUSRE, Saudi Ground Services Company, Riyadh,
- W&B OREINTAION COUSRE, Saudi Ground Services Company, Riyadh,
- PASSENGER SERVICE 1 COUSRE, Saudi Ground Services Company, Riyadh,
- PASSENGER SERVICE 2 COUSRE, Saudi Ground Services Company, Riyadh,
- SERVICE IMAGE COUSRE, Saudi Ground Services Company, Riyadh,
- HANDLING INCONVENIENCED PASSENGERS COUSRE, Saudi Ground Services Company, Riyadh,
- DGR CAT 9 COUSRE, Saudi Ground Services Company, Riyadh, .
- DGR AWARENESS COUSRE, Saudi Ground Services Company, Riyadh,
Languages
Arabic
Master or proficient
C2
English
Upper intermediate
B2
Personal Information
- Date of birth: 04/19/1997
- Gender: Male
- Nationality: Saudi
- Marital status: Single
Custom
- Sports: Interested in football and other sports.
- Reading
- Drawing
- Travel: Travelled extensively and have visited places.
Timeline
Customer service specialist
SGS - Saudi Ground Services
2016.08 - Current
Accounting
Foundation Saudi Hardware and Tools Company SACO public shareholding
2015.01 - 2016.01
Customer service
Foundation fahad saleh alkoman commercial
2011.01 - 2012.01
High intermediate english course - undefined
Direct English Institute
High School Diploma - undefined
Alolayya school
- SAFETY AWARENESS COUSRE, Saudi Ground Services Company, Riyadh,
- SECURITY AWARENESS COUSRE, Saudi Ground Services Company, Riyadh,
- HUMAN FACTORS COUSRE, Saudi Ground Services Company, Riyadh,
- W&B OREINTAION COUSRE, Saudi Ground Services Company, Riyadh,
- PASSENGER SERVICE 1 COUSRE, Saudi Ground Services Company, Riyadh,
- PASSENGER SERVICE 2 COUSRE, Saudi Ground Services Company, Riyadh,
- SERVICE IMAGE COUSRE, Saudi Ground Services Company, Riyadh,
- HANDLING INCONVENIENCED PASSENGERS COUSRE, Saudi Ground Services Company, Riyadh,
- DGR CAT 9 COUSRE, Saudi Ground Services Company, Riyadh, .
- DGR AWARENESS COUSRE, Saudi Ground Services Company, Riyadh,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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