Abdullatef Fadel
Riyadh,Saudi Arabia
Summary
Cross boarder remittance expert with 18+ years of proven experience in the industry.
recognized for assessing business needs and developing solutions to increase digital transformation save costs, improve revenues and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team-building record.
Overview
18
18
years of professional experience
Work History
Head Of Fawri Banking Services
Bank Al Jazira - Fawri
Riyadh, KSA
06.2023 - Current
- Strategic planning to drive business profitability and cost efficiency.
- Cost reduction by 15%
- Assist organization to meet government requirements for remittance industry.
- Team building.
- Generated Key Performance Indicator reporting to drive better performance.
- Leveraged strategic networking to create new business opportunities.
- Resolved conflicts and negotiated mutually beneficial agreements between teams.
- Increased customer satisfaction by resolving issues.
Sales Development Senior Manager
Bank Al Jazira- Fawri
Riyadh, Riyadh Region
12.2022 - 06.2023
- Performed Business analysis to increase sales by 10%
- Increased digital transformation by 40%
- Researched market conditions and competitor behaviour to identify trends and capitalise on new opportunities.
- Monitored team performance and provided constructive feedback to address challenges.
- Forecasted operational needs and allocated resources to meet business demands.
Manager Digital Business Remittance Relation
Alrajhi Bank - Tahweel
Riyadh
08.2018 - 12.2022
- Relationship management with banks and service providers.
- Established more than 8 new relationships MTO & Banks
- Onboarding 40 banks on API.
- Adding new services.
- Initiating more than 5 marketing campaigns.
- Increased digital migration percentage by 10%
- Annual KYC review.
Sales monitoring.
Area Manager
Alrajhi Bank - Tahweel
Riyadh
12.2015 - 08.2018
- Managing network of 25 branches with 100+ employees.
- Opening 5 new branches to drive sales growth.
- Achieving sales target by 100%
- Achieving digital transformation target by 100@
- Market study for business opportunities.
Branch Manager
Alrajhi Bank - Tahweel
Jeddah, Mecca Region
05.2010 - 12.2015
- Achieving branch target by 110%.
- Solved all compliance and regulatory observation by 100%
- Increased customer satisfaction.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Performed monthly and quarterly employee performance appraisals.
- Boosted branch sales by developing and deepening customer loyalty through excellent service.
- Team Management.
Branch operation manager
Alrajhi Bank - Tahweel
Jeddah, Mecca Region
01.2009 - 05.2010
- Prioritised tasks based on urgency and importance, leading to timely completion of projects without compromising on quality or efficiency.
- Implemented new policies to enhance operational efficiency.
- Ensured excellent customer service with proactive management techniques.
Head Teller
Alrajhi Bank - Tahweel
Jeddah, Mecca Region
12.2008 - 01.2009
- Managed branch overall cash and ATM
- 100% ATM availability.
- Achieved the target for Cash limit.
Teller
Alrajhi Bank - Tahweel
Jeddah, Mecca Region
12.2007 - 12.2008
- Served customers with various products such as: Remittance, currency exchange and bills payment.
Customer service representative
Alrajhi Bank - Tahweel
Jeddah, Mecca Region
05.2007 - 12.2007
- Onboarded new customers.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Trained new hires for improved productivity and efficiency on the job floor.
Education
Bachelor - General Administration
King Abdulaziz University
Jeddah12.2020
Diploma - Sales
Institute of Public Adminstration
Jeddah06.2006
Skills
- Remittance Expert
- Digital Transformation
- Relationships Management
- Project Management
- Problem Solving
- Leadership
Languages
Arabic
Native language
English
Advanced
Training courses
- Employee engagement
- Powerful presentation
- Time management
- Two way communication
- Conquering procrastination
- The power of teamwork
- Modern communication methods
- Effective communication
Quote
Never let yesterday use up too much of today.
Will Rogers
Timeline
Head Of Fawri Banking Services
Bank Al Jazira - Fawri
06.2023 - Current
Sales Development Senior Manager
Bank Al Jazira- Fawri
12.2022 - 06.2023
Manager Digital Business Remittance Relation
Alrajhi Bank - Tahweel
08.2018 - 12.2022
Area Manager
Alrajhi Bank - Tahweel
12.2015 - 08.2018
Branch Manager
Alrajhi Bank - Tahweel
05.2010 - 12.2015
Branch operation manager
Alrajhi Bank - Tahweel
01.2009 - 05.2010
Head Teller
Alrajhi Bank - Tahweel
12.2008 - 01.2009
Teller
Alrajhi Bank - Tahweel
12.2007 - 12.2008
Customer service representative
Alrajhi Bank - Tahweel
05.2007 - 12.2007
Bachelor - General Administration
King Abdulaziz University
Diploma - Sales
Institute of Public Adminstration
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