ABDULLATIF ALSALEM
Riyadh
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist Supervisor
Doubletree By Hilton
Riyadh, Saudi Arabia
02.2024 - Current
- Resolved conflicts swiftly, utilizing mediation skills to maintain harmonious working environment for all employees.
- Assisted in ,recruitment process, conducting interviews and selecting highly-skilled candidates for receptionist positions.
- Kept abreast of industry trends and best practices, applying this knowledge to continuously refine reception operations and exceed client expectations.
- Streamlined office processes for increased efficiency by implementing new organizational systems and procedures.
Reception Supervisor
Hilton Garden Inn
02.2023 - 02.2024
- Promoted brand loyalty programmes, incentivising reception teams to consistently hit up-selling targets.
- Educated reception teams on current products, promotions and services, enabling effective customer care and sales.
- Closely monitored customer feedback, adapting reception care and services to meet high customer expectations.
- Created outstanding first impressions for hotel guests through excellent reception service, presentation and cleanliness.
- Greeted customers and guests with warmth and enthusiasm, ensuring positive hospitality experiences.
- Handled customer queries and complaints calmly and professionally, seeking swift resolutions and positive outcomes.
- Promptly answered external calls, dealing with bookings and customer queries.
Receptionist
Hilton Garden Inn
02.2022 - 02.2023
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Retail Sales Associate
R&B, Apparel Group
08.2021 - 11.2021
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Displayed merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximise sales.
- Executed reductions, price changes or transfers of slow-moving items and set up special displays to encourage purchases.
Education
Diploma of Higher Education - Business Management
International T & H College
Riyadh, Saudi Arabia06.2020
Skills
- Reception admin
- Hospitality supervision
- Front office supervision
- Guest management
- Guest services promotion
- Microsoft Word and Excel
- Customer service focus
- Document Management
- Meeting Coordination
- Task Delegation
Languages
Arabic
First Language
English
Advanced
C1
Certification
Executive Hospitality Managerial
- United Kingdom, University of Essex - 09/02/2024
Timeline
Receptionist Supervisor
Doubletree By Hilton
02.2024 - Current
Reception Supervisor
Hilton Garden Inn
02.2023 - 02.2024
Receptionist
Hilton Garden Inn
02.2022 - 02.2023
Retail Sales Associate
R&B, Apparel Group
08.2021 - 11.2021
Diploma of Higher Education - Business Management
International T & H College
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