Abdullatif Althubaity

• Successfully achieved annual departmental goals and key performance targets during my tenure at Hilton Suites.
• Selected and nominated by cluster general manager for ten-month operations program.
• Joined DoubleTree Hotel reopening team following closure during pandemic.
• Served on hiring committee; participated in staff selection and onboarding training.
• Provided front office training for handling guest inquiries during operations.
• Achieved Doubletree room upsell goals and improved guest satisfaction outcomes.
• Assessed VIP reservation amenity orders and guest-arrival preparations for incoming house guests.
• Assisted guests during their stay, creating a positive experience.
• Coordinated with housekeeping to ensure rooms were ready for new arrivals.
• Handled reservation enquiries effectively, providing accurate information to potential guests.
• Implemented new procedures for increased productivity within the team.
• Maintained the reception area to provide a welcoming atmosphere.
• Trained new staff members to uphold service standards.
• Oversaw departmental targets, guest satisfaction performance, Hilton Honors enrolment growth, and incremental revenue generation to support overall hotel objectives.
• Designed strategic schedules, rotas and workloads to promote productivity.
• Partnered collaboratively with other departments to determine optimum schedules for special projects.
• Set office policies and procedures to keep team members coordinated.

Managed front office operations as taskforce front office manager for 1 year.
Trained and supported the team to meet hotel front office priorities.
Closed 2021 with front office targets exceeded by 15% in December.

• Managed training and development for all front office staff to align KPIs.
• Handled guest complaints and queries, maintaining professional, effective communication throughout resolution.
• Managed front-of-house budgeting, asset management, supplies, and purchasing processes for hotel operations.
• Implemented strategic staff scheduling, aligning staffing levels with daily operational needs.
• Assessed financial report shortfalls and identified actionable areas for improvement.
• Maximized front desk efficiency by producing clear, comprehensive training manuals for staff.
• Maintained brand image by monitoring appearance standards and front office performance.
• Analysed payroll cost against forecasted occupancies to optimise performance.
• Monitored budgets and payroll records to prevent overspending.
• Completed weekly front office rote to keep operational cover optimal.
• Delivered guest experience and trained team on hotel products and policies.
• Trained and developed front office staff to exceed individual KPIs.

• Constantly exceeded customer satisfaction targets by reviewing comment cards and implementing corrective action plans.
• Managed complaint resolution process, employing investigation and creative problem-solving skills to ensure positive guest outcomes.
• Improved quality of service, ensuring current staff knowledge of hotel products, services and policies at all times.
• Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

• Optimized guest experience, conducting room and floor inspections to ensure cleanliness to quality standards.
• Responded to guests concerns with speed and knowledge to maintain composure and professional demeanor .
• Provided outstanding levels of customer care to retain customer loyalty and refine company reputation.
• Improved staff retention levels through engaging training, motivational reward schemes and inspiring leadership.

• Increased mortgage loans by 23% through effective product promotion.
• Reduced or eliminated various financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
• Organized financial data and completed reports detailing key metrics, completing within timeframes and without assistance.
• Identified market product demands and customer trends to increase customer base and retain existing ones for sustainable profits.
• Improved long-term prospecting, strategy development and customer engagement by implementing successful growth strategies.
• Increased new business connections and revenue generation opportunities by improving networking strategies.

• Ensured smooth operations by coordinating front desk staff and activities.
• Tracked inventory levels, facilitating timely procurement of necessary supplies.
• Addressed guest queries promptly, enhancing overall guest experience.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.
• Updated office management on team's activities and progress at weekly meetings.
• Communicated policy changes and business priorities to streamline office team tasks.
• Instructed employees in company policies and procedures, maximising compliance and consistency.
• Set office policies and procedures to keep team members coordinated.
• Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.