Abdullatif Al Zahrani
Makkah
Summary
Dynamic and detail-oriented IT Support Engineer with a bachelor's degree in computer engineering and extensive hands-on experience in troubleshooting networks, systems, and enterprise software. Proficient in delivering exceptional technical support, adept at resolving complex hardware and software issues, and committed to maintaining robust IT infrastructure. Strong focus on operational excellence ensures seamless functionality and enhanced user satisfaction. Passionate about leveraging technology to drive efficiency and support organizational goals.
Overview
6
6
years of professional experience
Work History
Station Agent
Saudi Arabia RailWays
08.2019 - 08.2019
- Supported and managed the movement of large groups of pilgrims during peak Hajj periods.
- Collaborated with different teams to provide on-site logistical support.
- Hajj Season 2019 & 2021
Tamheer
Makkah Hotel and Towers
08.2023 - 02.2024
- - Provided technical support for internal departments and hotel guests.
- Diagnosed and resolved issues related to networks, systems, and Oracle Simphony.
- Ensured smooth daily IT operations in a high-demand environment.
IT Support Engineer
Makkah Hotel and Towers
02.2024 - Current
- Provided daily technical support to staff and hotel guests, ensuring continuity of IT operations.
- Maintained local network systems and servers, optimizing overall infrastructure performance.
- Troubleshot and resolved issues related to Oracle Simphony and hotel IT systems.
- Configured and maintained computer hardware, printers, and internal communication systems.
- Coordinated with external service providers to ensure efficient implementation of IT projects.
Education
Bachelor of Science - Computer Engineering
University of Umm Al Qura
Makkah 01.2021
Skills
- Office 365 administration
- Windows troubleshooting expertise
- A deep understanding of operating systems like Windows, and the ability to diagnose and fix related issues
- The ability to assemble, install, maintain, and repair desktop computers, laptops, printers, and other peripherals
- Experience in installing, updating, and troubleshooting enterprise software and applications, along with familiarity with productivity suites like Microsoft Office 365
- Application support
Timeline
IT Support Engineer
Makkah Hotel and Towers
02.2024 - Current
Tamheer
Makkah Hotel and Towers
08.2023 - 02.2024
Station Agent
Saudi Arabia RailWays
08.2019 - 08.2019
Bachelor of Science - Computer Engineering
University of Umm Al Qura
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