Abdullatif Bin Sumida
Riyadh
Summary
I am a motivated , adaptable and responsible individual seeking new and
innovative ideas to work on it . My reliability, communication skills , responsibility and friendly nature are assets I would bring to the work. I
have experience in marketing and customer relation with the ability to work independently and use my own initiative. I also have the ability
to work under pressure meeting tight deadlines.
Overview
22
22
years of professional experience
Work history
Customer Service Officer
MASHAIL AL KHALEEJ FOR ELECTRONICS
Jeddah, Saudi Arabia
01.2001 - 04.2007
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Customer Care Specialist
ALMUTLAQ HOLDING
Jeddah, Saudi Arabia
04.2007 - 08.2015
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Used exceptional communication to connect with customers, assess needs and present solutions
- Defused customer concerns with exceptional conflict and problem resolution skills
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Answered average of 200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Warranty and Return Manager
ALMUTLAQ HOLDING
Riyadh, Saudi Arabia
08.2015 - 05.2018
- Developed and maintained courteous and effective working relationships
- Eliminated downtime and maximized revenue by providing top project quality control
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
- Created plans and communicated deadlines to ensure projects were completed on time
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Conducted research, gathered information from multiple sources and presented results.
Customer Care Specialist
BANAMCO KITCHENS
Riyadh, Saudi Arabia
07.2018 - 04.2019
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Developed and delivered engaging sales presentations to convey product benefits
- Cultivated sales and new business opportunities in new markets to achieve bottom-line results
- Used exceptional communication to connect with customers, assess needs and present solutions.
Assistant CEO
Junid Bawazer EST
Jeddah, Saudi Arabia
08.2019 - 08.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
Customer Service Manager
Drama Co
Riyadh, Saudi Arabia
08.2020 - 11.2022
- Devised and published metrics to measure organization's success in delivering world class customer service
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
- Assessed call center trends to identify improvement opportunities and devise forward- thinking approaches to better align processes with intended results
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
- Exceeded team goals and collaborated with
staff members to implement customer service
initiatives. - Spearheaded customer satisfaction survey and analyzed results to make action plans.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Customer Experience Supervisor
Grasse Perfume Co.
Riyadh, Saudi Arabia
11.2022 - Current
- Adhered strictly to policies and procedures for continued company compliance.
- Advised customers on shop offers, promotions and discounts.
- Provided professional customer service, offering can-do attitude to all requests.
- Processed purchases and returns at checkout, maintaining balanced till.
Education
Diploma - Professional Marketing
Fahad AL Sultan Academy For Consultation
RiyadhCertificate of Attendance - (Budgeting , Forecasting and Control Training for Executives)
PwC's Academy
Riyadh, Riyadh RegionTraining Certificate - Effective Customer Service
LEAD Academy
RiyadhInternational Certificate - IT Skills Foundation
Cambridge International Examinations
Riyadh, Riyadh RegionTraining Course Certificate - Selling Skills
Consultant Emad Abdul-Jabbar
Riyadh, Riyadh RegionPassed Secondary School Final Examination -
Al-Qadisia Secondary School
Riyadh, Riyadh RegionSkills
- Basic knowledge of software functioning of different gadgets
- Good Communicati on Skills
- Inter- department collaboration
- Budgeting and reporting
- Personnel training and development
- Team Building
- Customer Relations
- Adherence to high customer service standards
- Training and mentoring
- Effective problem solver
- Administrative support
- Complaint resolution
- Exceptional telephone etiquette
- CRM
- Sales proficiency
- Effective workflow management
- Staff Management
Languages
Arabic
Fluent
English
Upper intermediate
Timeline
Customer Experience Supervisor
Grasse Perfume Co.
11.2022 - Current
Customer Service Manager
Drama Co
08.2020 - 11.2022
Assistant CEO
Junid Bawazer EST
08.2019 - 08.2020
Customer Care Specialist
BANAMCO KITCHENS
07.2018 - 04.2019
Warranty and Return Manager
ALMUTLAQ HOLDING
08.2015 - 05.2018
Customer Care Specialist
ALMUTLAQ HOLDING
04.2007 - 08.2015
Customer Service Officer
MASHAIL AL KHALEEJ FOR ELECTRONICS
01.2001 - 04.2007
Diploma - Professional Marketing
Fahad AL Sultan Academy For Consultation
Certificate of Attendance - (Budgeting , Forecasting and Control Training for Executives)
PwC's Academy
Training Certificate - Effective Customer Service
LEAD Academy
International Certificate - IT Skills Foundation
Cambridge International Examinations
Training Course Certificate - Selling Skills
Consultant Emad Abdul-Jabbar
Passed Secondary School Final Examination -
Al-Qadisia Secondary School